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Join Battersea, a leader in animal welfare, making a meaningful difference in the lives of dogs and cats every day.
Overview
Salary
£11923
Location
London, UK
Expires
Expires at anytime
Organisation summary
At Battersea, your job will be more than just work. We never turn away a dog or cat in need. We devote abundant love, expert care, and personal attention to understand each animal's unique persona before finding their perfect new home. This is an opportunity to join an organization that is committed to standing by every dog and cat, wherever they are, for as long as they need us.
Role Summary
- Act as a Rehoming & Welfare Coordinator for dog rehoming
- Champion exceptional customer service to ensure dogs find the most suitable homes
- Work closely with kennel teams to match dogs with suitable families
- Act as a trusted and professional point of contact for all customer inquiries via phone, email, in person, and during home visits
Role Requirements
- Resilience and adaptability to handle all aspects of the job
- Ability to perform physical tasks necessary to maintain exceptional standards of care for our animals
Application Process Details
- Click the 'Apply Now' button to submit application before the closing date
- Battersea reserves the right to close the vacancy early if a high volume of applications is received
At Battersea, we are dedicated to never turning away a dog or cat in need of help. We provide each animal with abundant love, expert care, and get to know their unique characters and quirks to find them a new home that suits them perfectly. Join our team and contribute to our mission of being there for every dog and cat, wherever they are, for as long as they need us.
The role: As a Rehoming & Welfare Coordinator for dog rehoming at Battersea, you will be a champion of exceptional customer service, ensuring that the dogs in our care find the most suitable homes. You will utilize your empathy, insight, and communication skills to guide our customers through the rehoming process, asking thoughtful questions to understand their needs and lifestyle. Working closely with our kennel teams, you will identify potentially matching dogs and support a positive, successful rehoming process. You will act as a trusted and professional point of contact for all customer inquiries, confidently engaging with the public via phone, email, in person on site, and during home visits, representing Battersea with warmth, clarity, and a commitment to our values.
Job requirements: This role requires resilience and adaptability to handle all aspects of the job, including a significant amount of physical tasks necessary to maintain exceptional standards of care for our animals.
Benefits: Battersea values its employees and offers a range of benefits to support their wellbeing. These include pro-rated annual leave, discounted gym memberships, cycle to work schemes, an Employee Assistance Programme, access to Wellbeing Resources, generous pension contributions, and a free healthcare cash plan. We are also committed to providing learning and development opportunities to support your professional and career growth.
Diversity and inclusion: We are committed to creating a welcoming and inclusive environment for all staff, volunteers, and trustees. We operate an anonymised shortlisting process and actively seek to ensure our recruitment process is fair and equitable for all. As a Disability Confident Committed Employer, we discuss any necessary adjustments at the application and/or interview stage to support your best performance.
Applications details: To apply, please click the "Apply Now" button below. All applications must be submitted before the closing date. We reserve the right to close the vacancy early if a high volume of applications is received.
