Operations Associate, London

At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀

It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay highly competitively. 

You’ll be joining a company that’s having a huge impact on people’s lives with a culture where you can be yourself, have fun and progress rapidly. 

About the role

We’re looking for multiple Operations Associate (4+) to play a critical role in helping disadvantaged people transform their lives.

You’ll be joining a team of values-driven and creative caseworkers and will be directly responsible for ensuring that people referred to Beam - our ‘Members’ - have a great first experience and are quickly set up with the support they need to transform their lives.

As a passionate communicator with impeccable organisational skills, this role will enable you to make a real difference to hundreds of lives.

You’ll be

• At the frontline of Beam’s service - contacting people by phone and text to explain how Beam’s service works, and skilfully navigating any queries that might come up.
• Managing a smooth onboarding process - assessing what support members need, collecting documents (such as ID), completing references with other services and more.
• Keeping our partners informed - crafting and sharing insightful updates for our government partners, Beam Account Managers and Caseworkers so everyone is in the loop.
• Testing new ways of working - great Operations Associates look for innovative ways to supercharge our operational model.
• Writing engaging campaigns - learn about the inspiring stories of our members and help craft them into written campaigns for our crucial, online crowdfunding pages.
• Providing crucial, longer-term support- - you’ll organise regular check-ins to ensure members who have started work or accessed other support services are supported and safe.
• Supporting the smooth running of the team - leading and supporting on various different projects which enable Beam to support more people

You are

• A passionate, people person - you’ll thoroughly enjoy speaking to people and building relationships. Members will always have their ups and downs but you’ll find a way to support them into starting their journey with Beam.
• An adaptable and engaging communicator - you’ll be great at improvising during tricky phone calls and have strong written communication to ensure everyone can easily access our support.
• A team player who loves a challenge - you’ll be collaborating closely with a tight-knit team working to support members with unique, complex barriers.
• A confident multitasker - managing a large number of inquiries and different questions comes as second nature to you, and you thrive in a fast-paced environment.
• Emotionally mature and confident - you’ll need to set boundaries and be adept at composing yourself in difficult or sensitive scenarios.

You’ll need

• Strong communication skills - you’ll need these when regularly communicating with a diverse group of members, internal stakeholders and our government partners.
• Excellent organisation skills - there’s a lot to keep on top of, and you’ll need to be highly organised and efficient.
• Compassion for people in tough situations - some of our members have been through very challenging times and you’ll need strong listening skills and empathy to navigate every conversation.
• Resilience and a positive personal attitude - we’ll be honest, there are countless easier jobs than being an Operations Associate, but almost none as meaningful! You’re someone who gets energy from tackling hard problems in a fast paced environment.
• Respect for data-driven decision-making - alongside your humanity, you’ll appreciate the importance of acting on data.

About Beam

We’re a team of over 100 working from our beautiful co-working space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and one of LinkedIn’s Top 15 UK Startups for 2022. We’re also proud to be rated a top company to work for by Escape the City, Tempo and The Dots.

We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from ethnic minority candidates and/or those who’ve experienced social disadvantage. 65% of the people we support are from ethnic minority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.

Our benefits

• Salary of £25k - £30k – highly competitive in the tech for good and social enterprise space
• EMI-qualifying share options
• On-demand therapy, coaching, classes & content - powered by Oliva
• Annual company retreat 
• £500 personal development budget
• 1:1 workplace coaching with More Happi
• Regular team talks from leading UK tech entrepreneurs
• Free subscription to Calm meditation app
• Discounted bike and accessories with Cyclescheme
• Discounted tech products with Techscheme
• Unlimited holiday (we recommend ~25 days + Bank Holidays per year)
• Your own financial wellbeing coach through Bippit 

Application process

After an initial screening, successful candidates will be invited to an Assessment Centre in-person at our London office. As part of the Assessment Centre, you'll have the opportunity to meet various members of our team as well as company leadership while you take part in role related tasks and interviews. 

Please note:

• We are accepting rolling applications for this role, with no fixed close date
• We have a 6-month wait period before you can re-apply for this role
• Unfortunately, we are unable to provide visa sponsorship to candidates

Feeling excited? 

Start your journey to a more impactful career today. We're excited to hear from you.