Senior Team Leader - Import/Export

About our Organisation

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.

Soil Association Certification offers a huge range of organic and sustainable certification schemes across food, farming, catering, health and beauty, textiles and forestry which are recognised and trusted by consumers and businesses around the world. We’re the UK’s leading organic certifier – you’ll find our symbol on over 70% of organic products.

About the Opportunity

We are looking for a bright, hardworking and enthusiastic Senior Team Leader to join our Importing and Exporting Team. Our Importing and Exporting administration team is responsible for a set range of tasks relating to the certificate of inspection process (required for exporting), assisting our licensees and potential businesses interested in certification to receive accurate information on importing / exporting regulations and ensuring Textiles Transactions Certificates are processed correctly and in a timely manner. The role will lead on the auditing, quality checking and reporting on Certificates of Inspections, and related financial tasks. You will work with the team to coordinate tasks to ensure they are adequately resourced and lead on recruitment and ongoing training to ensure staff understanding and compliance to current regulations. The role will require good experience of working to standards, procedures and regulations as well as maintaining attention to detail.

About You

You will have experience of line managing and supporting a team to perform to high customer service standards. You will have a good understanding of working regulations and will be competent at explaining complex information in an informative and engaging way to train both staff and inform SA Certification clients of regulatory requirements. You will have considerable administrative and data monitoring / reporting experience within an office environment, essentially in a customer service and/ or financial role. You will have strong database experience, enjoy problem solving and an excellent telephone manner. You will have demonstrable experience of regular quality checking and auditing to ensure a high level of accuracy across a team. You will be proactive and organised and able to work in a logical and methodical manner. You will enjoy working as part of a team, assisting our clients and be an excellent communicator of procedures.

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays
• Pension scheme with ethical investment options and employer contribution increasing with length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce

Hours

37.5 hours per week - Occasional weekend and Bank Holiday working is required

Permanent

Location

Bristol with hybrid working