Education Manager

We’ve come a long way since 2004—and we’re just getting started.

As one of the longest-standing independent coffee roasters on UK shores, the love of coffee fuels everything we do. We work to challenge the expected, crafting tangible experiences and products that are impactful and progressive. We work hard, and with integrity, to shape and share exceptional coffee, fairly, with all. As an B Corp accredited coffee roaster, we’re not here to jump on bandwagons. No greenwashing. No jargon: an inclusive, global community, listening and speaking up for the future we believe in.

We build, nurture, and champion relationships at the source, celebrating farmers, cooperatives, and producers. We support direct trade, traceability, and quality. From crop, to cup, every step of our journey is considered; we’re proud to be held accountable, always striving for better ways to do business, placing people and planet before profit.

Dedicated, curious, driven, and open-minded, we’re not afraid to push boundaries and shape positive change. With a growing team of award-winning coffee professionals, a world-class coffee programme, six coffee shops, an ever-evolving product range, we continue to work hard to create inclusive spaces within Origin as well as everywhere we go, where conversations can grow. We move fast yet stay grounded, cutting paths through the noise, and have a lot of fun along the way. We’re here for ideas, rolling up our sleeves, and sharing new perspectives. Opportunities are on the table—yours to shape, with full support.

Join us in pursuit of coffee excellence.

The role overview

Origin Coffee’s Education Manager holds a multifunctional and brand-led position, responsible for designing, developing, and delivering our training programs. A hybrid role, operating at all Origin Coffee locations and customer sites, the role involves leading comprehensive training for our retail sites in London, Cornwall, and Bristol, encompassing Origin Coffee employees, wholesale customers, and home enthusiast courses and events coordination.

Our Education Manager will deliver exceptional training for our retail employees, wholesale customers, and coffee enthusiasts. This role demands a dynamic individual with coffee expertise, strong leadership, and effective communication skills.

As an experienced AST, you'll leverage your profound knowledge of coffee brewing equipment. The ideal candidate is confident, an excellent communicator, and skilled in crafting educational coffee content. Team management experience and collaboration with experienced baristas and hospitality professionals are crucial.

The role responsibilities

As Origin Coffee’s education and training lead, your areas of focus are:

Education
Training
Coordination
Communication
Quality and consistency
Events

• Develop and execute comprehensive training programs for retail sites, ensuring that our baristas consistently deliver high-quality coffee experiences to our customers.
  
• Design and deliver training sessions for our leading wholesale customers, helping them elevate their coffee offerings and brewing techniques.
• Organise and facilitate engaging home enthusiast courses and events, catering to individuals passionate about improving their coffee brewing skills.
• Train and provide guidance to a team of trainers, ensuring consistent training standards across all platforms.
• Collaborate with experienced baristas and hospitality professionals, working closely to understand industry trends and incorporate them into our training programs.
• Create and curate educational coffee content, including written materials, videos, and interactive sessions, to enhance the learning experience for various audiences.
• Utilise your exceptional knowledge of coffee brewing equipment to educate employees and customers on proper usage, maintenance, and troubleshooting.
• Collaborate with cross-functional teams to align training initiatives with broader company goals and objectives.
• Embrace and champion Origin Coffee’s values, including honesty, authenticity, and a commitment to excellence.
• Work collaboratively with team members, fostering an inclusive and supportive work environment.
• Contribute to continuous improvement discussions, sharing ideas for enhancing efficiency and training quality.
• Participate in training and development opportunities to enhance your skills and knowledge.

Requirements

To be successful in this role, these are the things that matter the most

• Confident and charismatic, capable of conveying innovative and complex concepts in an approachable and fun manner.
• Adaptable and innovative, staying current with industry trends to continuously enhance training materials and methods.
• Detail-oriented with a commitment to excellence in all training endeavors.
• Collaborative team player who can work effectively across different departments.
• Strong organisational skills, able to manage multiple training projects concurrently.
• Strong attention to detail and commitment to delivering high-quality work.
• Able to travel throughout the UK and Europe.
• Alignment with Origin Coffee's core values, including honesty, exceptional craftsmanship, inclusivity, pride, and respect.

Essential qualities to have

• Extensive knowledge of coffee brewing equipment and techniques.
• Proven experience in creating, developing, and delivering educational coffee content.
• Strong leadership skills with experience in managing and developing a team.
• Excellent communication and presentation abilities, with the capacity to engage and inspire diverse audiences.
• Previous experience working closely with skilled baristas and hospitality professionals.
• Proven experience and passion for specialty coffee and a commitment to quality and sustainability.
• Positive attitude, reliability, and a proactive work ethic.
• Reliable and punctual, with a proactive and positive attitude.

Desirable qualities to have

• AST qualification or working towards.
• Q Grader certification or working towards.
• Developed an Education Programme or Team with success.

Benefits

Competitive Salary

Up to £35,000 FTE per annum DOE. Salary is negotiable for the candidate with the knowledge and skills required to fulfil all elements of the role.

Nature of contract and working pattern

Permanent and full-time. Origin Coffee supports flexible working options for the right candidate who can meet both the role and the needs of the business.

Holidays

26 days including your birthday off, as well as 8 bank and public holiday's

Pension

Employer (5%) and Employee (3%) pension contribution, employees can increase their contribution

Mental Health and Physical First Aid Training

We provide our employees with a toolkit for both preventing and addressing mental health crises in and out of work, providing genuine support, safety and happiness in the workplace.

Enhanced Maternity, Paternity, Adoption, IVF Journey Leave and Pay

We recognise the importance of family and provide enhanced pay and to support all parents and their journey to becoming one.

Transitioning at Work Policy

We want everyone at Origin Coffee to feel comfortable to be themselves at work. We are committed to promoting equality and diversity and support our colleagues who identify as trans and provide support through any transitioning process.

Financial Wellbeing Support

We have partnered with Wagestream, a financial wellbeing provider who offers financial coaching, money management, debt advice, and individual tailored advice

Employee Assistant Programme

A comprehensive suite of support from an (EAP) including help with physical, mental, and financial wellness at work

Continued Professional Development

We invest in all our employee’s by supporting personal development, encouraging you to broaden your experience and learning potential, led by you

SCA Training

Everyone who works for Origin can embark on the SCA training programme. Depending on your readiness to learn you can dip your toe in or immerse yourself fully. It’s quite addictive!

An Employee Referral Scheme

Once you join Origin, you’ll want to introduce likeminded people to us. When you do, they settle in and pass their probation, you earn £200

Other

Time off for volunteering, cycle to work scheme, free coffee at work and to take home, discounts in all our cafés and on our merchandise and partners. And of course, regular social and team events serving exceptional food, drink, and of course, amazing coffee!