Administrative Executive

About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.

We’re building one of the world’s leading fintech companies and are off to a strong start:

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• One of the UK’s newest unicorns with a team of just over 250 people
  
• Among the top 10 fastest-growing tech companies in the UK
  
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  Profitable since 2017
  
• Backed by top investors including Balderton Capital and Goldman Sachs
  
  
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  Loved by customers with the best reviews in the market (4.8/5 across 10,000s of reviews)
  

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.

Join us if you want to

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• Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
  
• Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
  
• Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
  

 About the role

The Collections admin team is responsible for working with third parties and debt management companies to assist our customers experiencing financial difficulty. Our primary role is to interact with customers to understand their individual circumstances to ensure we are able to offer a solution which is both affordable and sustainable and meets their individual needs.

Reporting to the Team Lead, the Administrative Executive will undertake third-party queries via telephony and email. They will assist with DMP portals, posts and queries/further collections admin tasks. They will use skills and capability levels in the performance of their roles so that they can consistently improve overall quality standards, and embed processes and procedures to deliver good customer outcomes.

The Administrative Executive may also be required to provide support to other Collections Operations tasks where required (based on demand) to support the overall Collections service levels.

What you'll do

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• Interact directly with customers via voice/non-voice as part of your role to ensure clients are supported adequately

  
  

• Deal with DMP/Insolvency queries

  
  

• Support colleagues in the collections admin team

  
  

• Support the wider Collections Operations team where required to deliver against Collections Service levels

  
  

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• Minimum 6 months experience required within an administrative role

  
  

• Loans experience is essential, and additional Card expertise is desirable.

  
  

• Previous collections support skills desirable

  
  

Requirements for success 

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• Good understanding of procedures, systems and processes within the department or external industry best practice knowledge

  
  

• Logical and methodical approach to evaluate situations and select appropriate solutions based on experience and an understanding of procedures.

  
  

• Strong prioritisation skills, ability to organise

  
  

• Resilient and calm approach when faced with difficult situations

  
  

• Able to adapt written and verbal communication to an individual's needs

  
  

Life at Lendable (also check out our Glassdoor page)

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• The opportunity to scale up one of the world’s most successful fintech companies.
  
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  Best-in-class compensation including equity.
  
• You can work from home every Monday and Friday if you wish - on the other days, we all come together IRL to be together, build and exchange ideas.
  
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  Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday.
  
• We care for our Lendies’ well-being both physically and mentally, so we offer the highest coverage when it comes to private health insurance.
  
  
• We organise an annual trip with the whole company, to celebrate our milestones and reflect on our achievements.
  
• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London.