Payments & Treasury Operations Specialist

📍London | 💰 £28,000 - £32,000 + Benefits | Hear from the team ✨

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.  We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. 

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Payments Team:

We’re looking for an enthusiastic, diligent Operations Specialist to join our Payment Operations team in London, and help us build an amazing operational function.

You’ll be joining a small team of specialists in our London office, responsible for managing the critical payments processes that keep Monzo running smoothly. You’ll help us continuously improve our processes to adapt to ever changing demands, and will have the opportunity to work with the wider payments engineering team to develop innovative, technology led solutions.

What you’ll be working on:

• Managing cash in our corporate accounts and processing critical high value business payments
• Managing and executing daily Treasury payments
• Managing and executing payment processes to ensure payments work flawlessly for our customers
• Managing physical cheque operations
• Promptly dealing with escalations and queries from our Customer Operations team
• Maintaining existing and creating new procedural documentation
• Actively seeking efficiency improvements to processes, and working closely with Analysts and Engineers to implement these
• Carrying out important checks to ensure our accounts reconcile, identifying discrepancies, and resolving them
• Supporting the wider Payments and Finance team with ad-hoc requests and projects
• Building and maintaining relationships with our third party vendors. Ensuring the service provided is to a high standard and making recommendations to improve and streamline processes and interactions
  
  

You should apply if:

• You can adapt to new systems easily
• You have a high attention to detail and delight in investigating and solving issues for people
• You have a keen eye for process improvements
• You’re a team player, we work best as a supportive and collaborative team
• You thrive in a dynamic and constantly evolving environment
• You’re a self-starter and are hands-on
  
  

The interview process:

Our interview process involves 5 main stages: 

• Application
• Call with a Recruiter
• Task
• Role Specific Interview
• Values Interview
  
  

Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email removed - click apply for more details]

What’s in it for you:

💰 £28,000 - £32,000 ➕ stock options & benefits 

📍This role is based in our London office

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

Closing Date for receipt of applications is:  Wednesday 15th November at 5pm, please note we receive the right to close the advert early if we have sufficient applications.

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

#LI-DR