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Join Greenzone, a trusted national waste broker providing unique solutions in waste management and recycling, as a Customer Support Advisor to make a positive environmental impact
Overview
Salary
No salary declared 😔
Location
Newark-on-Trent, England, United Kingdom
Expires
Expires at anytime
Organisation summary
Greenzone is a well-established waste broker, known for its exceptional service in providing tailored recycling and waste management solutions. Based in Newark on Trent and operating on a national scale, we work with suppliers that are aligned with our values. Our innovative strategies not only satisfy waste management needs, but also promote Corporate Social Responsibility, maximize recycling and deliver measurable cost savings.
Role Summary
- Effectively handle customer queries to ensure compliance and exceptional service quality
- Manage daily operations of client accounts under the guidance of the Account Management Teams
- Process service change requests and implement changes on company software
- Ensure that phone usage adheres to the company's policies
- Resolve any customer and supplier queries promptly and professionally
Role Requirements
- Strong, confident personality and previous experience in a customer-facing role
- Excellent written and verbal communication skills
- Capability to manage personal workload and work efficiently under pressure
- Desirable: experience in the waste industry
Benefits
- Competitive salary and benefits package
- Company pension scheme, life assurance
- 25 days annual leave plus bank holidays
- Career progression and training opportunities
- Subsidized canteen (Eatzone) and gym memberships
- On-site parking
- Employee Assistance Programme
Greenzone is a national waste broker based in Newark on Trent, specializing in bespoke recycling and waste management solutions. We partner with suppliers who share our values and meet our customers' needs effectively. Our approach involves closely working with our customers to plan and tailor waste management solutions that enhance their Corporate Social Responsibilities (CSR), maximize recycling, and deliver cost savings. We pride ourselves on being a trusted partner, known for our reliability and commitment to safety.
The role: As a Customer Support Advisor at Greenzone, you will be integral to our team in Newark, Nottinghamshire. Your main responsibilities will include handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. You will also manage the day-to-day operations of client accounts under the guidance of the Account Management Teams. This includes processing service change requests, implementing changes on company software, ensuring phone usage complies with company policies, and resolving customer and supplier queries.
Requirements: The ideal candidate will have a strong, confident personality and extensive experience in a customer-facing role. Excellent written and verbal communication skills are essential, as you will be dealing with customers and suppliers at all levels. You should be able to manage your own workload, work efficiently under pressure, and have experience in the waste industry, although this is desirable but not essential.
Benefits: Greenzone offers a competitive salary and benefits package, which includes a company pension scheme, life assurance, 25 days annual leave plus bank holidays, career development and training opportunities, a subsidized canteen called Eatzone, subsidized gym memberships, on-site parking, and an Employee Assistance Programme.
