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Join the mission-driven Foodsteps to lead the food industry's transition to a net-zero future as a Customer Success Manager
Overview
Salary
£54000 - £64000
Location
London, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation Summary
Foodsteps is a food sustainability scale-up empowering the food industry to significantly reduce carbon emissions. With the significant contribution of the food systems to global greenhouse gas emissions and biodiversity loss, Foodsteps is strategically positioned to leverage its technology and expert team for a more sustainable future. The firm is backed by substantial global resources of Registrar Corp and is now looking to forge ahead the industry's transition to a net-zero future.
Role Summary
- Act as the primary contact across major client accounts.
- Building strategic account plans.
- Maintain strong relationships with key stakeholders.
- Identify growth opportunities.
Role Requirements
- 5+ years experience in B2B account management or customer success.
- Commercially minded, with experience of owning and delivering against targets.
- Able to build engaging proposals.
- Experience in dealing with both small and large businesses across different roles.
- Apt communication skills.
- A thorough understanding of complex, technical information.
- Innovative problem-solving capabilities.
- Strong project management and organizational skills.
- Interest in food sustainability and carbon accounting.
- Familiarity with Hubspot for Deal management and Monday.com for project management is a plus.
Benefits
- Competitive salary.
- Flexible work setup with a Central London office.
- Generous holiday allowance.
- An all-inclusive employee benefits package.
- Opportunity to be part of a rapidly growing, mission-oriented business.
About Foodsteps Foodsteps is a food sustainability scale-up that’s on a mission to empower the food industry to accelerate its journey to net zero. Food systems account for around a third of global greenhouse gas emissions and are the leading driver of biodiversity loss. This makes the food industry one of our most powerful levers for positive environmental change and a more sustainable future. With Foodsteps’ technology and in-house experts, food businesses can accurately measure and reduce their environmental impact. Now backed by the global resources of Registrar Corp, we are uniquely positioned to lead the food industry’s transition to a net-zero future.
The Role Foodsteps is hiring a commercially-minded Customer Success Manager to act as the main contact across our key client accounts. We’re looking for perceptive candidates who will be responsible for building strategic account plans, maintaining strong relationships with key stakeholders and identifying growth opportunities. Central to success in this role is communication; with clients and with the team at Foodsteps, to ensure quality and trusting relationships. We’re looking for motivated candidates with great people skills, commercial aptitude and attention to detail.
Job Requirements Must haves: 5+ years experience in B2B account management or customer success, commercially minded, with experience of owning and delivering against renewal and expansion targets, able to build engaging proposals responding to customer needs and identifying future opportunities, experience dealing with a range of customer types, from small to large businesses, and from C Suite to operational roles, a people person, with great communication skills, and able to build strong relationships with customers, ability to communicate complex, technical information in an easy-to-understand way, creative and innovative approach to problem-solving, strong project management and organisational skills, interest in food sustainability and carbon accounting, collaborative and creative working style, comfortable working with data. Nice to haves: Confidence in understanding and communicating food sustainability concepts, experience working in a tech or data company, experience working in the food sector, proficient in using Hubspot for Deal management, knowledge of Monday.com for project management.
Benefits The role offers: A competitive salary, Central London office and hybrid working environment, Generous holiday allowance, Employee benefits package, Opportunity to join a high growth, mission-driven business.
