Customer Success Coordinator - Private Equity & Sustainable Finance

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.

Your primary responsibility will be to provide operational management of customers’ EcoVadis programs in support of the Account Management Team, specifically on the growing suite of Private Equity & Sustainable Finance solutions. Your tasks will include (but will not be limited to):

Operational Account Support 

• Collaborate with and support Account Managers to ensure the effective implementation and rollout of EcoVadis solutions to a portfolio of Private Equity & Sustainable Finance customers 
• Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers
• Managing operational elements of customers with high reactivity and a high quality of service which may include: Platform demonstrations, program reports, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or in a supporting role
• Support and build advocacy among customer organization, including program team, champions, and end users by delivering exceptional customer support
• Internal coordination with multiple teams (Customer Engagement, Evaluation Services, etc) to ensure smooth running and delivery of service
• Analyzing and preparing data relevant to solutions for Private Equity & Sustainable Finance customers
• Preparing high-quality reports and presentations as part of customer support duties

Project Management/Support

• Leading and supporting internal projects contributing to the formalization and standardization of internal processes for the deployment of EcoVadis Sustainable Finance solutions

Knowledge Management

• Together with the Private Equity & Sustainable Finance Account Managers, act as a central knowledge hub for the delivery of all EcoVadis solutions & services
• Co-creation of templates, processes, content on services to ease adoption by other customer success & account management teams
• Contribute to the development of internal training content and delivery for Private Equity & Sustainable Finance solutions

Qualifications

• Bachelor's Degree 
• Around 2 years of account management support experience and/or project management experience in a fast paced environment
• Full proficiency in English required
• Involvement in new, bespoke projects will require agility and a consultative mindset
• Critical thinking, adept problem solver
• Excellent communication and presentation skills: written and verbal
• Excellent excel and data analytical skills
• Ability to summarize data into insights in multiple formats (For example, PPT presentations)
• High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time
• Attention to detail is key for delivering a high quality service to financial sector clients 
• Previous professional international exposure is a must
• Interest to work in an international and multicultural environment
• Self-driven, results oriented and team player
• Thrives in a fast paced environment
• Passionate about sustainability

Additional Information

• Beginning: As soon as possible 
• Location: Remote in Mexico City

Please, share with us your English CV and cover letter, we can guarantee a response to every application. A new job with purpose awaits you!

Don't fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).