Merchandising Associate

Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.

Care has been at the heart of our business from the start. From the products we source, and the packaging we send them in, to the way we look after our colleagues, our customers, our planet, and the communities around us. 

Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.

Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. 

🛠️ Range & Merchandising Team at Bloom & Wild

We're responsible for concepting, developing and launching our beautiful product ranges for all markets and platforms. What began as a range of just three bouquets of letterbox flowers, now spans an ever-evolving collection of both Letterbox and Hand Tied flowers, plants, addons, seasonal gifts and much more.

We care wildly about curating a thoughtful range of  gifts that our customers will be proud to send, and love to receive. We collaborate with many teams across the business to support our ideation and decision making; from gathering customer insight and research with BI, creative design with our Creative team, to unit economics with Finance, and execution with our Supply and Quality teams. We also work closely with our Tech & Product teams to ensure our ranges are attractive and easily shoppable on-site.

⚙️ What you'll be doing

Reporting to Lucy, our Senior Category Manager, you’ll focus on the delivery phase of our Product Development cycle.  Responsibilities will fall into 3 key areas:

Product Launches - ensuring all products for Bloom & Wild brand are launched onto the website in an accurate and timely manner:

Co-ordinate product assets (copy, imagery) with the Creative team, ensuring all are briefed in and on track to be fulfilled. Check all returned assets for accuracy and ensure they are customer ready.  Create SKUs in the backend system and upload all information  Complete a pre-launch checklist, confirming that all stock is where it should be, and all other dependencies are achieved before going live  Maintain onsite merchandising, including mapping navigation in the most customer-centric way

Stakeholder Communication - You’ll be ‘the go-to’ for any product information or updates, including at our key busy periods and you’ll keep all of our ‘self-serve’ documentation up to date:

Share all product details with our Fulfilment Centres to prepare for launch  Update the wider business on new launches, and any changes or delays Maintain range documentation for all markets, keeping product information and imagery up to date and accessible for stakeholders  Be ready to make changes according to seasonal updates or peak period requirements including merchandising changes to boost trading/reduce wastage You’ll be a subject matter champion for product launches, engaging in conversations across the business that develop and optimise our tools and ways of working

Reviewing & Reporting - Once products are live, you’ll ensure our site is optimised for customer experience:

Regularly review and scan the website for issues and react swiftly to resolve any raised by stakeholders Ensure images and products are converting in line with expectations. Where issues arise, you’ll investigate and offer resolutions and keep stakeholders up to date Gather feedback from other stakeholders, eg our Marketing and Customer Delight teams,  to understand how products are landing with customers, and factor any  learnings into future launches  Perform competitor research and present learnings and opportunities to the team. As the bridge between customers and our Range Team, you’ll collaborate with Tech & Product teams on improvements to processes and website experience

✅ You’ll love this role if you…

Have 1-2 years’ work experience, gained ideally in a fast-paced data driven environment You care about the detail - you’re methodical and precise and deliver to a consistently high standard Organised - you take a thoughtful approach to planning and prioritising your work Stakeholder management - you love to collaborate, and are at your best when working cross functionally with other teams Customer empathy - you put customers first, seek to understand what works for them and champion them in your decision making. Proactive - you take responsibility to get things done and are willing to roll up your sleeves and get stuck in yourself whenever needed  Driven - you are enthusiastic, passionate and keen to deliver results that impact the business Positive & optimistic attitude - you’re excited about problem solving with others in a fun and dynamic team

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

🧭 Our ways of working

We do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:

Lead change for good: we have the guts to try new things and step up to do what matters most

Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas 

Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference

Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other

We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.  

🏡 Belonging @ Bloom & Wild

We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers.  We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.

🌟 (Some of) The good stuff

To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. 

🌻 Work that works for you 

- Flexible working : our core hours are 10-4, but outside of these hours you can start or finish your day when works best for you

- Work Abroad for up to 30 days each year 

- Share in our success with a choice to take equity options from day 1

- Enhanced family leave policy and a workplace nursery scheme

- 1 day per year to volunteer on a project that’s close to your heart

🌴 Time off

- 25 days’ holiday + your birthday and bank holidays each year

- Option to buy an extra 5 days’ holiday each year 

- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar

🌱 Health & Wellbeing

- Health cash plan through Simplyhealth

- Mental health support through Open Up, including access to online therapy sessions

- Allies and champions groups

- Mental Health First Aiders and awareness training for our managers 

- In person or virtual yoga every week

- Cycle to work scheme

- Electric car scheme

- Our office kitchen is stocked with drinks and snacks to keep you going

- Financial wellbeing support through Bippit

- Workplace pension contributions

🌳 Growth & Development

- A flexible training framework for every stage of your career development through our Bloom & Learn programme

- Access to the Goodhabitz learning platform

- Mentee and mentor opportunities with our external partners, such as The Women's Association and Future Founders

- Internal & external Speaker Sessions on a variety of different inspirational topics

💐 Moments that matter

- Social & wellbeing monthly calendar

- Summer and End of Year events, team lunches and post-peak celebrations

- Irresistible discounts on our products, blooms & subscriptions!

🫱‍🫲 Getting hired

We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you. 

If your application is successful, you can expect to have a quick chat with Estelle, our Talent Acquisition Manager, to run through your experience, motivations and the role in a bit more detail. A call with Lucy and Betsy from our Range & Merchandising team will follow, and you’ll also be asked to complete a short task. Final stage will be with Jo, our Brand & Range Director.

We believe in leading change for good, so if there’s anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.