Digital Communities & Partnerships Manager

YOUR MISSION

SHAPE THE FUTURE OF CREATOR AND GAMING WORK AT CALM

At Campaign Against Living Miserably, we're on the lookout for a trailblazing Digital Communities & Partnerships Manager. Your mission? To elevate CALM’s life-saving partnerships and activities with the gaming sector, legendary creators, and their communities.

• You’ll get to work with some of the biggest and best creators and gaming industry leaders
• You’ll help shape a key and rapidly growing strategic area at a highly ambitious charity
• You’ll turbocharge your professional skills across fundraising, communications, and product
• You could be part of making an exciting new major creator-led charity event a reality
• You’ll help prevent suicide and make a life-saving difference for people struggling with life

Not bad, right? Plus, you’ll get to work in an inclusive, collaborative and development-focused environment, and receive excellent benefits, including a nine day fortnight, unlimited annual leave, enhanced pension scheme, and access to therapeutic and wellbeing services.

SOUND LIKE A BIT OF YOU? HERE’S MORE ABOUT THE ROLE

Reporting into the Digital Communities & Partnerships Lead, you’ll help steer growth and innovation in a crucial space to CALM’s strategy. We don’t silo our digital-first objectives, so you’ll work side-by-side with expert teams across our organisation to deliver a blend of major projects and core initiatives, upskilling yourself and others in the process. Dive into work where gaming and creators become catalysts for vital fundraising and seamlessly integrating our life-saving services into people's lives. Because at CALM, we believe no one should have to struggle alone.

JOIN OUR TEAM AT A SERIOUSLY EXCITING TIME

At CALM, we’ve been on a rapid journey in the digital space, racking up a number of high-profile wins and increasing our network and recognition. Building on our next-level multi-year partnerships with events like the Sidemen Charity Match and Jingle Jam, we’ve grown a diverse and rich pipeline of exciting digital-first opportunities in fundraising, comms, and products, including a potentially transformative, new annual event with major UK creators, led by CALM.

We’re hiring to grow our Digital Communities & Partnerships team and start unlocking our full potential in this area, building ambitious initiatives and aims into teams across CALM. If you're ready to be a key player in a transformative phase within one of CALM's most exciting sectors, this is the role and moment for you.

YOUR RESPONSIBILITIES

As Digital Communities & Partnerships Manager, you’ll get to work across all teams in the organisation, helping us to better understand and deliver digital-first opportunities and take our work to the next level.

YOUR ROLE-SPECIFIC RESPONSIBILITIES:

• Lead on developing our community/DIY creator fundraising program and work with our Community Team to deliver, including optimising and delivering recruitment strategies, supporter journeys, and supporter care across multiple platforms (including Discord, Tiltify, and Twitch)
• Help develop our gaming corporate partnerships program, including building a prospect pipeline, supporting delivery of CALM’s first ever Steam sale, and leading new partnerships with small to medium corporates
• Support our major creator partnerships program, including building a prospect pipeline, creating and delivering bespoke fundraising and ambassador asks, and leading activations with small to medium creators
• Work on high-profile event partnerships, including contributing to applications and pitches, account management, and development and delivery of fundraising initiatives
• Help develop and deliver CALM’s own creator-led event, supporting the Digital Lead and a range of internal and external stakeholders to deliver a creative vision, attendees, supporter journey, and logistics
• Support improvements to working practice, infrastructure, processes and knowledge to drive efficiency, improved ROI and inform strategy
• Help inform recommendations to the Services team on leveraging digital communities for CALM product delivery and consult on enhancing service delivery through digital platforms and channels
• Attend industry events to grow support for CALM and increase subject matter expertise in the live streaming and gaming space

YOUR CORE RESPONSIBILITIES:

• Drive CALM’s fundraising revenue, looking for opportunities to optimise, grow and develop revenue streams
• Feed into the Fundraising Strategy, using data, insight and subject matter expertise
• Confidently represent CALM at key meetings and events
• Build excellent working relationships with internal teams at CALM and collaborate with them effectively
• Consistently demonstrate CALMs Values, leading by example
• When required, be an active and engaged member of CALMs EDI Supergroup
• Adhere to GDPR and be fully conversant with relevant fundraising regulator legislation and guidelines
• Be a data steward for fundraising, ensuring quality data management

YOUR PROFILE

• Proven ability to communicate authentically and effectively with digital-first stakeholders, including creators, the gaming industry, and their communities
• Experience of managing relationships with major creators and/or corporates, ideally with experience of growing/extending relationships
• An exceptional relationship manager, able to be in daily contact with the supporter/partner and their key stakeholders
• Able to lead projects, define and deliver OKRs
• Experience using creator-focused platforms to engage supporters, build community, and fundraise, such as Twitch, Discord and Tiltify
• Data management and analysis
• Ability to work across multiple internal departments, balancing competing needs to deliver what best contributes to the organisations OKRS
• Highly organised with the ability to plan and prioritise work effectively and meet multiple deadlines
• Ability to produce high-quality written communication
• Ability to produce good-quality visual work e.g a pitch deck or webpage layout
• Empathy for and awareness of CALM’s mission and value

WHY US?

Job Title: Digital Communities & Partnerships Manager

Reports to: Digital Communities & Partnerships Lead

Contract: Full-time, permanent

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Optional remote working (Mon, Tues & Fri), 

Hours: 9.30am - 5.30pm

Benefits:   Benefits include unlimited annual leave, a healthcare cash plan, 6% pension contribution, hybrid working, nine day fortnight, access to therapeutic services, and more

Salary: £35,000-40,000 per annum

ABOUT US

We’re the Campaign Against Living Miserably (CALM) and we’re taking a stand against suicide. That means standing against feeling rubbish, standing up to stereotypes and standing together to show life is always worth living.

125 lives are lost every week to suicide. And 75% of all UK suicides are male. We exist to change this. We do it by provoking conversation with national campaigns, running life-saving services such as our helpline and webchat, and bringing people together so they reject living miserably, get help when they need it and don’t die by suicide.