Operations Executive - Caseworker, Durham

Join a unique company that combines the excitement of working in a high-growth tech startup with the fulfilment of creating life-changing social impact

At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀

About the role

We’re looking for an Operations Executive (or ‘caseworker’) to transform the lives of those in the prison system, by equipping participants with the tools to get into stable housing and employment after release.

What’s the role like?

You’ll be joining a team of values-driven and creative Operations Executives while being individually responsible for supporting a caseload of people in a single prison.

You will help create member inspired programmes, these programmes will be bespoke to individuals needs and requirements based on your meetings and assessments.

You'll shape, support and guide members, building concrete steps to achieve their goals pre-and-post release.

You’ll be

• At the frontline of our service - working onsite at a Prison, you will work closely with prison teams and members (offenders) over an 8-12 week training programme. Each programme will have between 10-15 people

• Facilitating training workshops - you’ll provide the course material which will be varied and relevant, ranging from: Building Relationships, Helping People Achieve Goals, Housing and Employment, Application Processes and Interviews

• Scheduling support - you’ll work closely with our central team to organise 1:1 sessions with Beam Caseworkers

• Promoting and identifying people - helping spread the word on the course and its impact to attract suitable members and ensure a continual attendance for future group

• Monitoring and learning - you'll be constantly evaluation each programme and iterating on feedback, putting into action changes for future groups 

You are

• A passionate, people person -you’ll thoroughly enjoy speaking to people and building relationships. Members will always have their ups and downs but you’ll find a way to support them into starting their journey with Beam
• An adaptable and engaging communicator - you are comfortable presenting to groups in person and communicating clearly and concisely

• A team player who loves a challenge - you’ll be collaborating closely between prison staff, Beam team and the programme goals, you ensure all are on the same page at the same time

• A confident multitasker - you’ll be supporting the facilitation of the training whilst promoting the courses internally

• Emotionally mature and confident - you’ll need to set boundaries and be adept at composing yourself in difficult or sensitive scenarios

You’ll need

• Strong communication skills - you’ll regularly be communicating with a diverse group of members as well as internal stakeholders and our government partners

• Experience - ideally delivering in a prison or understanding of the justice system, this might be through supporting someone in prison

• To be based onsite at the Prison 4 days per week with occasional trips to London Beam HQ, London

• The ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach

• Strong communication skills with the confidence to present to groups, with a supportive and considered approach

• Problem solving skills that apply to both running courses and attracting members to the programme, no one day will throw the same challenges, you roll with this and thrive on solving challenging problems

About Beam

We’re a team of over 150 working from our beautiful coworking space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and one of LinkedIn’s Top 15 UK Startups for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.

We’re committed to hiring diversely and inclusively. In particular this role would appeal to someone who has personally been in the justice system at some stage or has experience of it. You don’t need a degree to work here and we love to hear from global majority candidates and/or those who’ve experienced social disadvantage. 53% of the people we support are from global majority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.

Our benefits

• Starting salary of £30-35K - highly competitive for tech for good and social impact
• EMI-qualifying share options
• On-demand therapy, coaching, classes & content - powered by Oliva
• Annual company retreat 
• 1:1 workplace coaching with More Happi
• Regular team talks from leading UK tech entrepreneurs
• Free subscription to Calm meditation app
• Discounted bike and accessories with Cyclescheme
• Discounted tech products with Techscheme
• Unlimited holiday (we recommend ~25 days + Bank Holidays per year)
• Your own financial well-being coach, through Bippit

Application process

We have a three-stage interview process, giving you plenty of time to learn about Beam while we get to know you:

1. 30-minute video call with a member of the talent team
2. Timed scenario-based tasks, giving you a better sense of the role
3. Final interview with one of our Founders

Please note:

• This role be based onsite at one prison 4-5 days per week
• All applicants for all levels of clearance in prisons will be expected to disclose cautions and spent convictions (unless protected) as well as unspent convictions
• Unfortunately, we are unable to provide visa sponsorship to candidates