Senior Sustainability Analyst- German Speaker

Company Description

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

This Senior Analyst will support the Select Service which can described as follows:

What is Select Service?
The Select Service refers to a set of services associated with the EcoVadis subscription level called Select. It’s available to all rated companies.

On the top of the ratings, the Select Clients benefit from a set of features. The services managed by EVS are:

• Pre-filling: Pre-filling of the EcoVadis questionnaire by EV analysts with publicly available documents found on company’s website
• Orientation Call: 1 hr call explaining the EcoVadis assessment process, methodology and document requirements.
• Fast tracked assessments
• Advanced Debrief: 1.5 hr customized & personalized debrief session with an analyst. Detailed elaboration on achieved score, strengths and improvement areas

Objective of the role:

• Assessments of Select Service Rated companies performing pre-filling services, delivering orientation calls and advanced debriefs with rated customers.
• Select analysts should have at least 75% time capacity to work on production.  The majority of the production will come from select, however, this can be supplemented by regular analysis if necessary

Responsibilities Specific to Select:  

Pre-fill

• Check availability of public documents to perform Pre-Filling of questionnaire
• Perform PreFill if applicable

Engagement with clients

• Engage with the customers  the rated customers that have chosen the select
• Customize and deliver Orientation call in coordination with account manager for rated customer 
• Potentially help prepare slide deck and/or call with customer prior to submission of questionnaire (Pre-submission Check) 
• Preparation and customization of advanced debrief to discuss scorecard details with rated customer
• Advanced Debrief delivery and follow ups((including scorecard inquiries)

Related to Analysis

• Analysts will deliver full assessment from DA to SA
• Assess a company’s management system documentation, applying the EcoVadis methodology during the entire analysis process
• Will require ability to manage complex calls and analyze assessments complexity level C 
• Depending on analyst experience assessments and complexity will vary based on factors unique to Select Service
• Follow up with rated companies when needed, to clarify specific issues related to their assessment (Check-up on documentation)
• Review regularly updates regarding Ecovadis methodology and apply them to assessment process
• Complete quality checks during assessment process to ensure highest level of quality and preventing difficult engagements with customers
• Report time spent in assessments for compliance (EVS time tracking Sheet)
• For reassessments, review comments and inquiries from the client when completed previous assessment
• Escalate any difficult cases to Select Management as well as providing feedback for continuous improvement of service [e.g. other analysts or account managers]

Qualifications

• Preferably more than 12 months at EcoVadis
• Trained for Scoring
• Previous customer facing experience
• High proficiency in German 

Attention to detail: Demonstrates a concern for accuracy and thoroughness. Accurately and carefully follows established procedures for completing work tasks. Ensures high quality output by vigilantly observing the processes, tasks and methodology updates. Expresses concern and issues, and takes action to resolve quality problems. Maintains accuracy in complex assignments. Able to identify and correct mistakes during the reassessment process in detail. Is watchful over a period of time. 

Communication: Excellent verbal presentation skills with ability to confidently present technical concepts with clarity to clients. Ability to adapt the communication to specific audiences needs. The communication considers the context and the bigger picture of the topics they need to address. Ability to give comprehensive, well thought out feedback on other peers' work when required (Example: presentation skills and conflict resolution) Demonstrates high ability writing professional documents incorporating technical standards with minimal grammatical errors.

Critical Thinking: Able to discern when a deviation is needed, justify why those deviations considering the whole context of the assessment. After identifying improvement areas they lead initiatives or tasks to better the processes or methodology. 

Learning and application: Ability to share knowledge and provide support in sustainability topics with other peers. Well rounded understanding of Ecovadis business context and organization as it relates to assessment. Posses solid knowledge in topics of sustainability, and stays current the industry developments and expands on their own expertise. Identifies gaps in own knowledge and is self-driven to expand their knowledge in Sustainability and Business. 

Organization and time management: Effectively manages their own time and resources to ensure that work is completed efficiently meeting expected KPI's. Denotes ability to prioritize and identify critical and less critical activities and tasks; adjusts priorities. Leverages resources by working with available resources (individuals, processes, Bu's, and tools) to complete their own work and projects or tasks involved efficiently. Stays focused by using time effectively and prevents distractions from interfering with priorities at work. Independently manages tasks and makes sure responsibilities are covered in case of absence.

Customer relationship: Anticipates potential sensitivity of cases and acts to minimize risks. Handles complicated cases apply critical thinking to decide on how to respond to clients (360 comment period). When issues arise dealing customers or other front line teams, they are able to provide appropriate solutions. Actively seeks information to understand customers’ circumstances, problems, expectations, and needs. 

Autonomy / Independence: Able to perform tasks in an independent way. Require minimal guidance to perform analysis. Approaches superiors with critical request or well thought out solutions that require strategic consultations. Alerts to opportunities to contribute appropriately without being told. Deescalates and manages challenging customer interactions with limited support or guidance. 

Change management: Champion and or Lead Change for the business unit; Create enthusiasm for the change to be implemented; Contribute to activities and or working sessions to promote the change; Collect and relay feedback for the change. Share proactive solutions to allow for change to take place Adjusting to change: Takes a positive approach to tackling work; identifies the positives in situations, and recovers quickly from setbacks. Copes well with change, recognizing the benefits for self and the team; demonstrates comfort when working with limited information and quickly adapts to challenges, making the most of the situation. Asks for positive and developmental feedback on own performance; acknowledges and acts on criticism.

Additional Information

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.

A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate?

Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes.

We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.

EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).