Account Manager

🚀 Mission: Lottie’s mission is to elevate later life for everybody

👫 Team: Partner Team

🏷️ Title: Account Manager

💷 Salary: £40,000 - £55,000

🎁 Benefits: 26 days holiday and a range of other benefits. See here

📈 Equity: We have a generous EMI share scheme that all team members will participate in

💻 Office Policy: Hybrid Remote - 2 core days per week in the office, at Lottie’s HQ

🌍 Location:Old Street, London

🔢 Interview Process: 3 stages (incl. a task). Talent Screen > Hiring Manager Interview > Task > Final interview with our Founders. Target time - 2 weeks

🤩 Candidate Experience: Please note with the volume of applicants there may be a delay in response time. The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible

A quick intro to Lottie

Lottie is a HealthTech start-up based in London, founded by brother duo, Chris and Will Donnelly. Our mission is to elevate later life for everybody and build the later living sector of the future. To date, Lottie has raised over £25m from leading venture capital funds including Accel (backers of Facebook, Spotify and Slack) and General Catalyst (backers of Airbnb, Deliveroo, Stripe),as well as disruptive tech founders such as Tom Blomfield (Founder & CEO of Monzo Bank).

Lottie launched in August 2021 and today offers three core products, including:

Lottie’s Marketplace (B2B2C) -A free service that helps families and retirees find the UK’s best care homes and retirement living properties.

Found by Lottie (B2B) -CRM software mapped to the care and retirement living industries unique customer journey.

Seniorcare by Lottie (B2B) -Employee benefits platform, helping corporates deliver outstanding eldercare support to their employees.

Since launch, Lottie has gone on to support millions of families navigate the stressful later living system, while helping tens of thousands begin their next chapter in later life care.

The opportunity

We are looking for an excellent Account/Partner Manager to build relationships with the care home and retirement living sector, and to predominantly focus on driving further business with our existing clients. There will also be an element of new business development involved as it’s a small team and we value people who can be flexible and pick up different tasks.

What you’ll be doing

• 
  
• Manage the client’s expectations regarding deliverables; pre-empt and resolve issues proactively and early.
  
• Ensure partners are happy and retained on Lottie at all times.
  
• Negotiate contract renewals and expansion opportunities.
  
• Manage a smooth onboarding process for new partners.
  
• Analyse data to maximise our partners performance on Lottie.
  
• Build relationships with new partners, getting Lottie involved in community led activities.
  
• Work cross-functionally to deliver on new projects.
  
• Sign-up new care home partners for Lottie in line with business objectives.
  

Why this might be exciting

• 
  
• High degree of autonomy in a role that has potential to grow as the company grows.
  
• Working with some of the industry's best care home providers.
  
• An excellent commercial team to work alongside and learn from.
  

Who we’re looking for

• 
  
• Strong experience retaining and upselling on accounts.
  
• Effective relationship-building and communication skills whether face to face, through phone or email.
  
• Experience with new business development.
  
• Strong commercial acumen and comfortable understanding and using data.
  
• Ability to multi-task across multiple projects and internal partners.
  

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.