Product Analyst | Customer

Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world’s leading brands. We are a scale-up business with a current team size of c. 160 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace.

At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn’t, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH.

We are looking for a Product Analyst to join our Analytics Chapter and Customer Tribe.

We record over tens of millions frontend users events a day. We need you to help us make sense of it and deliver insights that will help drive our product strategy helping us become the definitive fashion shopping destination. 

As a Product Analyst you will help guide decisions of what to build for our millions of customers. Product analysts are embedded within product teams and drive impact through influencing the product development life-cycle.

You will report to the Director of Analytics and work closely with Product Directors, Engineers and Analytics Engineers. 

Key responsibilities:

• Design and evaluate metrics to measure progress towards our product strategy. Establish performance reports to relevant teams and executives
• Provide insights and identify trends in user behaviour and product usage to increase customer retention and lifetime value
• Partner with the central analytics team to design and validate experimentation results
• Support the data specification of events and properties we collect across our product surfaces. Partner with Analytics & Data Engineers to implement testing and data validation

Our stack includes; AWS, Snowflake, dbt, Looker, Python and R.

Requirements

• 2+ years working within a consumer-focused team
• Professional experience using an advanced level of SQL to manipulate large data sets (transactions, complex joins, CTEs, window functions)
• Proficiency with Looker or data visualization tools and solid stats fundamentals (A|B testing, regression) are a plus
• Experience working in a tech startup/scale-up environment, comfortable with changing environment
• A great communicator, comfortable working directly with engineers, product teams,  and marketing teams
• Experience in reviewing large, complex data sets and producing clear actionable insights to stakeholders
• Ability to prioritise problems in order to focus on the biggest issues
• A keen desire to be part of the Lyst culture - a team player focused on impact
• Python, dbt and git experience would be a great bonus

Things that matter to us:

• You are curious at heart and like to take ownership of something to make it better
• You are detail oriented
• You are a team player and communicate with your peers and other stakeholders in the company on a day to day basis
• Being confronted with a difficult or strange problem makes you feel like a detective that wants to crack the mystery

Benefits

• Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays. We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team.
• Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
• Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
• Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service
• Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start..
• Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
• Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
• Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
• Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
• Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
• Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.

We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.