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Make a genuine impact on climate action with Sylvera as a Lead Customer Success Manager in North America
Overview
Salary
£120000 - £140000
Location
New York, Houston - Hybrid
Expires
Expires at anytime
Sylvera is a pioneering company shaking up the carbon market with its trusted ratings, tools, and data for carbon credits and Carbon Dioxide Removal. We're on a mission to enhance the transparency and effectivity of the carbon market - exciting times to join us!
Role Summary
- Manage strategic enterprise relationships in North America
- Ensuring the delivery of client value and manage customer lifecycle
- Act as a product ambassador and maintain excellent relationships with key accounts
Role Requirements
- Minimum of 5 years' experience in commercial roles
- Experience in carbon markets or willingness to develop expertise
- Comfortable in dynamic environments with early-stage startups experience
- Ability to engage with senior-level stakeholders
Sylvera also offers a range of benefits including equity, unlimited annual leave, enhanced parental leave, paid sick leave, top-notch tech for your role, mental health support, and monthly team socials. We value diversity and inclusion, providing equal opportunities to all. If you're driven by climate action, do apply even if your experience does not perfectly match the job description.
Sylvera is a pioneering company focused on providing trusted ratings, tools, and data for carbon credits and Carbon Dioxide Removal (CDR). Our mission is to drive investments into genuine climate action by enhancing the transparency and effectiveness of the carbon markets. Historically, these markets have suffered from issues of mistrust and inefficiency, but Sylvera is changing that by offering reliable assessments that help organizations make impactful climate investments.
The role: As a Lead Customer Success Manager based in North America, you will be responsible for managing strategic enterprise relationships. This role involves direct engagement with customers, ensuring the delivery of client value, managing customer lifecycle from onboarding to renewal, and acting as a product ambassador. You will also be responsible for maintaining excellent relationships with key accounts and stakeholders. This position reports directly to our COO in London and does not currently include managerial responsibilities.
Job requirements: The ideal candidate will have at least 5 years of experience in commercial roles within North America, engaging directly with large enterprises. Experience in carbon markets or a strong interest in developing expertise in this area is highly desirable. We are looking for a self-starter who is comfortable in dynamic environments and has experience in early-stage startups. The ability to engage with senior-level stakeholders and coordinate strategic initiatives is crucial.
Benefits: Sylvera offers equity, unlimited annual leave, enhanced parental leave, up to 20 days of paid sick leave, access to the best tech for your job, mental health support, and monthly team socials.
We are committed to diversity and inclusion and provide equal employment opportunities. We also use AI note-takers during interviews to enhance the recruitment process. If you are passionate about the climate and eager to contribute to real climate impact, we encourage you to apply, even if your experience does not perfectly match the job description.
