Communications Coordinator

Neal’s Yard Dairy is an independent business that has been selling artisan cheeses from Britain and Ireland since 1979. As leaders within our industry, we sell the finest cheeses to our customers within the UK and around the world.

We are recruiting a Communications Coordinator to work on a Part Time Basis (3 days per week). The job holder will work with their manager, our designer and other stakeholders to organise and administer Neal’s Yard Dairy’s communications activities in a variety of areas. Depending on the circumstance, our audiences may include our colleagues and suppliers, our wholesale and retail customers, and anyone looking for fascinating, reliable information about cheese, its production, maturation, and consumption.

An important part of this role is to develop and deliver the company’s campaigns across social media platforms. We are looking to use these platforms to give users behind-the-scenes insight into our company ethos and why what we do is special and unique. Platforms currently in use include Instagram, Facebook, X and Pinterest, though there is the capacity for this list to evolve over time, and the job holder will play a key role in our decision making in this area. In keeping with this, they will also play a key role in monitoring and reporting on the level of engagement of our audience and defining other key metrics of our success.

The Communications Coordinator will organise and maintain our Media Library so that we have resources that are easy to access, filter and use. They will also digitize our archive material and store it appropriately. Their responsibilities also extend to facilitating the appropriate use of our images and videos, be that by our wholesale customers, cheesemakers or to promote and protect Neal’s Yard Dairy’s brand.

Additionally, the job holder will filter and respond to press and marketing related enquiries. Where appropriate they will delegate the responsibility of follow up to other specialists within the business.

Reporting to the Technical Director, the successful candidate does not have to come to the job as an expert in cheese. Rather, they need to possess an interest to learn about the subject matter and then work with people throughout the business to find ways to tell the stories behind what we do; sharing the company’s mission, core work, special projects and activities in a way that is easily accessed, fascinating and inspiring.

We would love to meet candidates who are:

Educated to Degree standard

Experienced with a minimum of 2+ years within a communications, marketing role or similar role

Proficient in MS Office suite and social media scheduling and management tools

Accomplished writers and editors, with the ability to interview sources and craft compelling content

Resourceful, with the capacity to think creatively about potential lines of communication to varied audiences

Strong with organisation and planning skills, and focussed on delivering tasks accurately and consistently on time

Practiced at bringing rigor to processes and are meticulous and precise in all activities

Analytically minded and able to think critically

Strong decision-makers with the ability to work independently and as part of a team

Skilled at building relationships, working collaboratively and who possess excellent interpersonal skills

Able to execute a degree of project management around new initiatives is a significant advantage

Knowledgeable in communications, marketing ethics and best practices

Candidates will be further advantaged with qualifications in Advertising, Digital Communications, Marketing, Business or Journalism; public speaking abilities are also an asset

Our successful candidate will be offered:

A basic salary of £18,000 per annum (FTE £30,000 per annum)

Hybrid working (after settling in period)

6 weeks holidayincreasing to 7 weeks (subject to length of service)

A generous staff discount

Cycle Scheme

Childcare Voucher Scheme

Our teams also make delicious lunches every day and there is a steady supply of fresh bread and cheese available to all our team

The working week is made up of 27 hours, usually across 3 working days, but we are open to discussing alternative working patterns within the 27 hour week.  

The job holder must be willing to be called in to work on a holiday or weekend in the unlikely event of an emergency (e.g. a recall situation) when communications work is required as part of our company-wide response plan.

All applications will require proof of eligibility to work in the UK.