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Join the groundbreaking Monzo team and revolutionize banking with your expertise in operational supplier management
Overview
Salary £48000 - £70000
Location London
Nomad Friendly? 
98% Remote- UK
Expires Expires at anytime
Monzo is a fintech pioneer on a mission to transform the banking experience, making it universally accessible and empowering. Known for its vibrant hot coral cards and innovative features like getting paid early, Monzo is committed to solving real customer problems and changing lives, not just selling products. Their operations are sustained by a culture of top-tier customer service and a passion for financial education. Working at Monzo offers a chance to be part of a team that values inclusivity and diversity, all while contributing to a mission that truly matters.
- Primary contact for supplier management, governance, and communication.
- Monitor and enhance supplier performance and manage vendor tasks.
- Oversee risk, control, incident management, and liaise for policy reviews and process changes.
- Identify and implement mutually beneficial opportunities with suppliers.
- Ensure operational readiness for new initiatives and product launches.
- Travel at least once a quarter to international supplier sites.
- Experience in managing operational suppliers, particularly in a Contact Centre environment.
- Adept in fast-paced situations and flexible with changing priorities.
- Committed to inclusiveness, diversity, and stakeholder engagement.
- Able to use metrics for supplier performance and hold partners accountable.
The interview process includes a short call with a recruiter, an initial video-call with the hiring manager, and full-loop interviews over GoogleMeet. The process is expected to take 2-3 weeks, accommodating your availability.
Benefits include a competitive salary (£48,000 - £70,000), stock options, flexible working hours, a £1,000 annual learning budget, and more. The role is based in London with the flexibility of distributed working within the UK. Applications close at 6pm on 15th April.
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it's like working at Monzo ✨
📍London OR UK Remote | 💰£48,000 - £70,000 (Dependent on Experience) + Benefits |
About our Operations Outsourcing Team:
Outsourcing is key to enabling Monzo to meet its mission of making money work for everyone, as well as driving a cost efficient operation and delivering excellent customer service.
You’ll work closely with the operations team in order to ensure consistency and partnership between the inhouse team and outsourced suppliers, as well as continually learning and driving improvements.
You’ll also have the opportunity to support and influence the outsourcing strategy in the near and long term.
Responsibilities:
- Act as primary contact for day-to-day supplier management, including governance structure and supplier communications
- Performance oversight, including reporting of performance and working closely with our suppliers to drive performance
- All vendor management tasks, including managing to contract, Monzo’s third party management policy and invoicing
- Risk and control oversight and incident management
- Point of liaison between Supplier and Monzo teams for e.g. annual policy reviews, process changes or escalations
- Identifying and delivering mutually beneficial opportunities with suppliers that deliver value for them and Monzo
- Support the operation with new initiatives, changes and product launches that will be implemented at your supplier with detailed ownership and oversight on the operational readiness to ensure these are embedded well
- Regular engagement and building of strong relationships with your operational counterpart that your supplier is delivering work for to bring them close to the performance being seen
✈️ Travel: at least once per quarter to our international supplier sites
You should apply if you:
- Have experience working with and managing Operational suppliers. Experience of managing large operations under rapid growth is a huge plus - especially within a Contact Centre setting.
- Are used to working in a fast paced environment and dealing with shifting priorities
- Care deeply about inclusiveness and diversity
- Can adapt your approach to working with a range of stakeholders with different needs
- Understand the importance of supplier performance, using metrics and holding suppliers and internal teams accountable
The interview process:
Our interview process involves 3 main stages:
- Short call with a Monzo Recruiter
- Initial video-call with Hiring Manager (30 mins)
- Full-Loop Interviews (conducted over GoogleMeet)
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email removed - click apply for more details]
⏳Applications close at 6pm on 15th April
What’s in it for you:
💰 £48,000 - £70,000 (Dependent on Experience) ➕ plus stock options & benefits
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚 Learning budget of £1,000 a year for training courses and conferences ➕ And much more, see our full list of benefits here
#LI-REMOTE
#CM-1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
