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Join Our Dynamic Support Team and Thrive in a Challenging Role with Rotating Schedules
Overview
Salary £1400
Location Vilnius, Vilnius, Lithuania,
Nomad Friendly? In-person- Vilnius Lithuania
Expires Expires at anytime
Organisation summary
Join our innovative team dedicated to providing exceptional email support to users, leveraging modern technologies to enhance user experience. Our unique rotating schedule ensures work-life balance while engaging in meaningful work that makes a real difference.
Role Summary
- Respond to user inquiries regarding app usage through email
- Escalate technical issues to the engineering team
- Analyze user needs and provide insights to the product team
- Contribute to projects aimed at improving support processes
- Work on a rotating schedule with 12-hour shifts, including public holidays
Role Requirements
- Excellent command of English
- Strong communication and problem-solving skills
- Patience and ability to manage stress
- Interest in modern technologies
- Additional languages are a plus
Application Process Details
- Achieve high answering speed and support quality
Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!
We have two different schedules within our Support Team. In this position, you'll follow a rotating schedule that includes 2 days of work, followed by 2 days off, and then 2 more workdays and 2 days off again (including working on public holidays). Each workday lasts 12 hours (including 1 hour for a break).
Your Experience
Must have:
- Excellent command of English is a must,
- Strong communication and problem-solving skills,
- Patience and an ability to handle stress,
- Love of modern technologies.
Nice to have:
- Knowledge of one more foreign language will be a plus.
What you'll be doing
You'll be responsible for:
- Responding to user requests about the app usage in a timely and accurate way via email,
- Escalating issues to the engineering team,
- Identifying and analyzing user needs to provide insights to the product team,
- Contributing to the projects that would help to improve our current Support processes.
Your targets will be:
- Achieving and maintaining high answering speed and support quality results.
Salary Range:
Lithuania - €1200 – €1400 gross per month.
Ranges may vary depending on your skills, competencies and experience.
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