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Salesforce Solution Architect

Go Henry


Posted over 30 days ago...


Join GoHenry as a Salesforce Solutions Architect and help shape the future of youth financial education with your expertise


icon Salary

No salary declared 😔

icon Location

Farnborough United Kingdom

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In-person- Farnborough United Kingdom

icon Expires

Expires at anytime

Organisation summary

GoHenry is revolutionizing the fintech space with a focus on teaching financial literacy to the younger generation. With a presence in London and New York, GoHenry has created an engaging platform that includes a debit card, educational app, and various financial management tools tailored for kids and teens. The company is driven by a mission to cultivate smart money habits in over 2 million users, facilitating a community where parents and children alike can thrive financially.

Role Summary

  • Enhance the Salesforce Service Cloud platform, optimizing support domain functions.
  • Align Salesforce developments with company objectives.
  • Collaborate on creating prototypes and defining business requirements.
  • Handle configuration, implementation, and support for Salesforce projects.
  • Manage JIRA tickets and end-user support.
  • Ensure platform security, manage sandboxes and updates.
  • Maintain technical documentation and monitor data integrity.
  • Support technical and strategic goals within the Salesforce platform.

Role Requirements

  • In-depth knowledge of Salesforce, particularly the Service Cloud, with 3+ years of hands-on experience.
  • Proficiency in Salesforce configuration and implementation.
  • Ability to convert technical requirements into practical solutions.
  • Excellent communication skills with stakeholders at all levels.
  • Proactive approach to platform enhancements and user education.
  • Relevant Salesforce certifications, including Administrator and Advanced Administrator.
  • Desirable: Additional Salesforce certifications and knowledge of integrated applications.


  • Generous annual leave plus additional birthday leave.
  • Family-friendly leave policies and enhanced parental leave.
  • Health benefits for employees and their children.
  • Access to mental health platforms and cycle-to-work schemes.
  • Opportunities for professional development.
  • Award-winning company culture and commitment to diversity and inclusion.

GoHenry is a London and New York-based fintech company that pioneered the youth fintech and financial education category. We are on a mission to make every kid smart with money and to delight our community of 2 million parents, kids, and teens with innovative, market-leading tools to help parents raise financially healthy kids.

GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime.

The role of the Salesforce Solutions Architect requires work across the Salesforce Service Cloud product to deliver continuous improvement, optimisation and development of the Support Domain. A major element of this role is also to support the wider business and ensure the Salesforce roadmap is aligned to the company goals.


  • Deliver hands on configuration, implementation and support for all Salesforce projects on the Salesforce Service Cloud platform, and connected 3rd party apps, to improve Salesforce capabilities and user experience. 
  • Management of JIRA ticket system to provide day to day user support on the Salesforce Service Cloud platform, acting as a trusted advisor.
  • Collaborate with colleagues and end users to create prototypes and proofs of concept as a means of eliciting and defining business requirements.
  • Monitor and improve user adoption, identify and gather requirements to improve customer and user experiences.
  • Security reviews, sandbox environment management, release updates and health checks.  Upkeep of any technical documentation and user guides.
  • Monitoring of data flows in and out of Salesforce. Backup and Archive administration. Storage, platform usage and license monitoring.
  • Working with colleagues and the wider Operations Team to ensure the Salesforce Platform supports technical and strategic elements to achieve defined objectives.

What we’re looking for

  • Strong Salesforce  product knowledge and at least 3+ years of Salesforce Administration hands-on experience of Service Cloud.
  • Experience implementing Salesforce configuration changes, including (but not limited to): Lightning Flows, Object / field management, page layouts, apps, actions, custom settings, Einstein BOT’s, Omnichannel, mobile administration, dashboards and reports.
  • Ability to translate requirements into technical solutions
  • Has a proactive attitude to platform enhancements
  • Ability to liaise and educate stakeholders at all levels and be available and responsive to questions
  • Portfolio of Salesforce Trailhead and Super Badges
  • Certified Salesforce Administrator, Advanced Administrator and Platform App builder


  • Additional Salesforce certifications : Service Cloud Consultant, Business Analyst
  • Knowledge of contact center operations
  • Knowledge of integrated applications (Telephony applications (Vonage), Integration layers (Jitterbit, Apache Airflow) Customer Surveys/QA (In-gage)


What we’re offering

  • 25 days annual leave, plus bank holidays
  • An additional day off on your birthday (or any other day in the same week)
  • Flexible Public Holidays
  • Family-friendly leave policies
  • Death in service – 4x your annual salary from month 1
  • Enhanced Maternity & Paternity Leave.
  • Cash Health Plan (for you and your children)
  • Mental health platform – Open up
  • Cycle to work scheme
  • Training opportunities to further develop your craft

We’re proud to say...

  • We help over two million members improve their money skills every single day.
  • We’re one of Tech Track’s top 50 fastest growing UK companies.
  • We were nominated for ‘Best Personal Finance App’ at the British Bank Awards 2020.
  • We were voted 'Best Children's Financial Provider' at the British Bank Awards 2021.
  • Our kids and parents have donated over £200,000 of their own money to NSPCC via their GoHenry accounts
  • We won the Kids' Cards category of Finder's Customer Satisfaction Awards 2022 

But we’re still growing, and that’s why we need you.

GoHenry is an equal opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Want to join our mission?

If GoHenry sounds like a place you’d like to be, please apply using the link below.


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