In-product Communications Associate

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

 

Job Description

EcoVadis is the world leader in Sustainability Ratings. With 1,200 enterprise customers, 120,000 rated customers and 1.7M+ screened companies for risk, we are on a mission to guide all companies towards a sustainable world. EcoVadis Product and Solutions team, led by our Chief Solutions Officer, is responsible for overseeing the product strategy and prioritization, solution roadmap, and cross-company coordination to drive commercial success of all of our Solutions.

Within the Product and Solutions department, the Customer Experience team is responsible to make every Customer matter by providing a best in class experience to all of our users, leveraging In-product communications to enhance their end to end experience across all of our Solutions. 

To further expand the Customer Experience impact, we are looking for a diligent in-product Communications Associate, reporting to the Customer Experience Program Manager. The In-product Communications Associate will employ their technical skills and experience to support the company-wide in-product Customer Communications implementation needs.

As In-product Communications Associate, you will ensure that the request process for in-product communications is continuously delivered across multiple Customer Facing Communications tools & systems. This role will also make certain that all requests are handled, tracked, monitored and answered to the set expectations. Finally, the In-product Communications Associate will verify that all requests comply with our internal guidelines and qualitative expectations, together with seizing every opportunity to identify & propose any new process improvement opportunity, allowing us to continuously deliver a best-in-class end-to-end Customer Experience.
 

Job Description

• Own the full cycle operational implementation and maintenance of In-Product Customer facing Communications 
  • Create, configure and implement in-product guides using our internal tool
    • Support organizational requests to deploy in-product Customer Communications
    • Create & update In-product Communication assets (Surveys, Guides, tooltips, walkthroughs, banners, Landing Pages), ensuring our design guidelines are followed
    • Configure the placement and triggering of the Communications assets
    • Document all requests, interactions and implementations
  • Build, update and manage transactional emails
    • Configure and edit HTML email templates (Content & Design)
    • Manage & update existing email templates, including translations
    • Ensure testing procedures are followed the email creation process
    • Build automation and trigger-based email campaign logic
• Report and analyze results of campaigns
• Delivery process management and continuous improvement
  • Accountable for following the agreed delivery process
  • Control the quality checkpoints application
  • Ensure that the Process SLAs (Service Level Agreement) are met
  • Identify, test and bring forward delivery Process improvement opportunities

Qualifications

• Bachelor degree in Information Technology or any related field
• At least 3 years of experience working with a digital adoption tool and/or an email marketing automation & integration projects, preferably in B2B or SaaS environments
• Previous experience working with a marketing automation product (Selligent)
• Previous experience working with a digital adoption tool (Pendo)
• Hand coding HTML/CSS experience specific to email marketing
• Understanding of customer segmentation
• Understanding of customer facing design guidelines and strategies
• Have an understanding of web and app analytics
• Proven ability to collaborate with cross-functional teams (designers, developers, product managers)
• Outstanding attention to details and problem solving skills
• Ability to recognize patterns and draw actionable insights in data analysis
• Full proficiency in English - ability to communicate technical & strategic concepts effectively and professionally.

Additional Information

• Location: Mauritius
• Start date: ASAP
• Full time position: (Permanent after 6 months probation)

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

What we offer

• Support with all the necessary office and IT equipment
• Wellness allowance
• Work from Home Allowance
• Travel Grant allowance
• Annual performance bonus
• Remote work from abroad policy
• Flexible working hours,
• Hybrid/ full remote work
• Pension contributions and optional private health coverage
• Internet and electricity bill allowance
• CSR activities
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).