Return to jobs Return to jobs

In-product Communications Associate



Posted over 30 days ago...


Join the forefront of corporate sustainability with EcoVadis and drive impactful change


icon Salary

No salary declared 😔

icon Location

Quatre Bornes, Mauritius

icon Nomad Friendly?

100% Remote- Quatre Bornes Mauritius

icon Expires

Expires at anytime

icon Visa

Visa sponsor - Mauritius

Organisation summary

EcoVadis aims to transform the business world for the better by providing leading sustainability ratings. As an international team committed to creating actionable insights through robust technology and expert analysis, EcoVadis evaluates environmental, social, and ethical risks to assist companies in their sustainable journey. Join us for a chance to be part of a passionate team dedicated to making a global impact on sustainability, advancing your career, and feeling appreciated for your efforts. Discover more about our vibrant culture and opportunities on the EcoVadis careers page.

Role Summary

  • Handle full cycle operational implementation and maintenance of in-product customer communications.
  • Configure and implement in-product guides, communications assets, and transactional emails.
  • Ensure design guidelines are met and document all processes.
  • Manage email templates, including content, design, and translations.
  • Drive continuous improvement in delivery process management.
  • Collaborate with cross-functional teams and provide data analysis insights.

Role Requirements

  • Bachelor's degree in Information Technology or related field.
  • At least 3 years of experience with digital adoption tools and/or email marketing automation in B2B or SaaS environments.
  • Experience with marketing automation products like Selligent and digital adoption tools like Pendo.
  • Proficiency in hand coding HTML/CSS for email marketing.
  • Strong understanding of customer segmentation and analytics.
  • Excellent communication skills in English and ability to collaborate with diverse teams.
  • Detail-oriented with strong problem-solving abilities.

What We Offer

  • Competitive salary and performance bonuses.
  • Comprehensive onboarding, mentoring, and e-learning platform.
  • Support for office and IT equipment, wellness, and work from home allowances.
  • Flexible and remote working options, including a remote work from abroad policy.
  • Pension contributions and optional private health coverage.
  • Opportunities for community service and CSR activities.

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.


Job Description

EcoVadis is the world leader in Sustainability Ratings. With 1,200 enterprise customers, 120,000 rated customers and 1.7M+ screened companies for risk, we are on a mission to guide all companies towards a sustainable world. EcoVadis Product and Solutions team, led by our Chief Solutions Officer, is responsible for overseeing the product strategy and prioritization, solution roadmap, and cross-company coordination to drive commercial success of all of our Solutions.

Within the Product and Solutions department, the Customer Experience team is responsible to make every Customer matter by providing a best in class experience to all of our users, leveraging In-product communications to enhance their end to end experience across all of our Solutions. 

To further expand the Customer Experience impact, we are looking for a diligent in-product Communications Associate, reporting to the Customer Experience Program Manager. The In-product Communications Associate will employ their technical skills and experience to support the company-wide in-product Customer Communications implementation needs.

As In-product Communications Associate, you will ensure that the request process for in-product communications is continuously delivered across multiple Customer Facing Communications tools & systems. This role will also make certain that all requests are handled, tracked, monitored and answered to the set expectations. Finally, the In-product Communications Associate will verify that all requests comply with our internal guidelines and qualitative expectations, together with seizing every opportunity to identify & propose any new process improvement opportunity, allowing us to continuously deliver a best-in-class end-to-end Customer Experience.

Job Description

  • Own the full cycle operational implementation and maintenance of In-Product Customer facing Communications 
    • Create, configure and implement in-product guides using our internal tool
      • Support organizational requests to deploy in-product Customer Communications
      • Create & update In-product Communication assets (Surveys, Guides, tooltips, walkthroughs, banners, Landing Pages), ensuring our design guidelines are followed
      • Configure the placement and triggering of the Communications assets
      • Document all requests, interactions and implementations
    • Build, update and manage transactional emails
      • Configure and edit HTML email templates (Content & Design)
      • Manage & update existing email templates, including translations
      • Ensure testing procedures are followed the email creation process
      • Build automation and trigger-based email campaign logic
  • Report and analyze results of campaigns
  • Delivery process management and continuous improvement
    • Accountable for following the agreed delivery process
    • Control the quality checkpoints application
    • Ensure that the Process SLAs (Service Level Agreement) are met
    • Identify, test and bring forward delivery Process improvement opportunities


  • Bachelor degree in Information Technology or any related field
  • At least 3 years of experience working with a digital adoption tool and/or an email marketing automation & integration projects, preferably in B2B or SaaS environments
  • Previous experience working with a marketing automation product (Selligent)
  • Previous experience working with a digital adoption tool (Pendo)
  • Hand coding HTML/CSS experience specific to email marketing
  • Understanding of customer segmentation
  • Understanding of customer facing design guidelines and strategies
  • Have an understanding of web and app analytics
  • Proven ability to collaborate with cross-functional teams (designers, developers, product managers)
  • Outstanding attention to details and problem solving skills
  • Ability to recognize patterns and draw actionable insights in data analysis
  • Full proficiency in English - ability to communicate technical & strategic concepts effectively and professionally.

Additional Information

  • Location: Mauritius
  • Start date: ASAP
  • Full time position: (Permanent after 6 months probation)

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

What we offer

  • Support with all the necessary office and IT equipment
  • Wellness allowance
  • Work from Home Allowance
  • Travel Grant allowance
  • Annual performance bonus
  • Remote work from abroad policy
  • Flexible working hours,
  • Hybrid/ full remote work
  • Pension contributions and optional private health coverage
  • Internet and electricity bill allowance
  • CSR activities
  • Community service day when volunteering

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).


Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started