Collection Associate

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

Our Finance and Administration department delivers efficient and effective operations and processes that are foundational to EcoVadis’ ability to drive continuous improvement in companies’ sustainable business practices at scale.

We are  seeking a Collection Associate to join the Finance team in Mauritius..

This position is responsible for work activities related to the collection and recovery of customer receivables and debt. Responsible for ensuring that cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high quality dispute information, while maintaining a professional relationship with the clients.

 Core responsibilities:

• Maintain and engage with a portfolio of aging receivables accounts via phone and emails to recover all past due accounts,

• Research disputed accounts as needed to determine the cause and validity of the delinquency.

• Take appropriate action to resolve and/or identify significant collection issues and escalate appropriately,

• Capture accurate, detailed notes of discussions and arrangements with debtors and send follow up information as requested/required.

• Meet collection targets and ensure agreed Service Levels are met or exceeded.

• Promptly respond to customer queries via email, phone, and other channels where required.

• Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.

• Attend workshops and meetings as required.

• Respect client confidentiality at all times.

• Collaborate with EcoVadis internal stakeholders to resolve any collection queries efficiently and effectively. 

• Work with the Managers to resolve any conflicts that may arise within the team.

• Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.

Qualifications

• Fluency in French and English is a must. Additional languages will be a plus.

• HSC holder with a min of 2-3 years experience in the related field would be considered. Degree in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered.

• At least 1-2 years experience of working in billing and collection with experience is required.

• Strong interpersonal skills

• We are looking a person who is:

• customer service oriented

• goal/results and solutions driven

• self-motivated

• reliable, dependable and honest

• professional, tactful and sensitive

• persistent, assertive and competitive natured

• who has a positive attitude

• who enjoys a fast paced environment

• Excellent communication skills (written, verbal and telephone)

• Good understanding of accounting principles

• Must be skilled in Microsoft Office tools

Additional Information

Location: Ebene, Mauritius

Starting date: ASAP

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

What we offer:

• Support with all the necessary office and IT equipment
• Wellness allowance
• Work from Home Allowance
• Travel Grant allowance
• Annual performance bonus
• Remote work from abroad policy
• Flexible working hours,
• Hybrid/ full remote work
• Pension contributions and optional private health coverage
• Internet and electricity bill allowance
• CSR activities
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV, with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).