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Join Explore, a company that creates extraordinary travel experiences, and help promote sustainable adventuring while achieving sales goals.
Overview
Salary
£25000
Location
Hampshire, United Kingdom - Hybrid
Expires
Expires at anytime
Organisation Summary
Explore creates extraordinary, sustainable travel experiences. With options ranging from classic tours to family adventures in 100 countries, they offer small group holidays focussed on responsible travel. Explore aims to be better each day, and benefits its staff generously. This is a chance to join a passionate, customer-driven team.
Role Summary
- Frontline customer service, explaining benefits of adventure travel.
- Aim to maximise revenue with high conversion on enquiries.
- Maximise sales via all channels and chase leads actively.
- Respond promptly to customer needs and manage difficult situations.
- Channels include phone, email, chat, and social media.
Role Requirements
- Previous experience in a sales or customer service role.
- Passion for sustainable, adventure travel.
- Excellent verbal and written communication skills, accuracy, and attention to detail.
- Strong team player.
Application Process Details
- Based in Farnborough, Hampshire with flexibility for 2 days in office.
- Full-time with possibility of flexible working patterns.
- Applications close on 26th October 2025.
Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all. At the heart of all of this, is a passion to travel responsibly. We aim to always be welcomed back, for communities and cultures to benefit, and wildlife to flourish. In a complicated world that's full of potential, we strive to be better than yesterday. We put people at the heart of everything we do and are proud of the extensive benefits we offer.
The role: You will be the frontline in helping customers understand the benefits of small group adventure travel with Explore. Focused on increasing revenue through our sales through service mantra, you will strive to convert at the highest level all lines of enquiry. Key responsibilities include maximizing sales opportunities via all channels, actively chasing all personal and assigned leads, using sound judgement to manage difficult situations, and responding promptly to the needs of the customer. You will work in various contact channels, including phone, email, live chat, and social media.
Job requirements: We are looking for candidates with previous experience in a sales or customer service role, who are driven and thirsty to sell and achieve targets. You should have a passion for sustainable, adventure travel, be enthusiastic, and have a strong desire to exceed customer expectations. Excellent verbal and written communication skills, accuracy, quality, and attention to detail are essential. Being a strong team player is also important.
Benefits: This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however, work-life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week). Salary: £25,000 + bonus + commission. Opportunity to travel to overseas destinations to gain product knowledge. Working hours will be on a rota basis, including some weekends.
Applications details: Closing date for applications is 26 October, 2025.
