Operations Coordinator

Operations Coordinator

London (Hybrid Working) 

A benchmarked salary between £33,600 to £39,900 based on your level within our progression framework.  You can read more about our approach to performance, salary, and progression here.

👋 Who we are
Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.  

For the last 10 years, we’ve helped brands navigate and harness the chaos of social bringing method to the madness.From household names like Guinness, Primark and Ford to the next generation of big brands like Nando's, Peloton and Fever-Tree.

As a proud B Corp we care about People, Planet and Profit in equal measure. Working hard to attract, retain and develop the best social-first talent in our industry and creating a business and culture for them to thrive in.

We're an ambitious team of over 100 people across the UK & US and not stopping there.  We're growing fast and looking for our first Operations Coordinator to come and support us in managing our systems, processes and overall people operations. 

You'll play a key supporting role in our Finance & Operations department working closely with our Head of Operations and Senior Resource Manager to help us scale our agency operations in a people-first way.   From supporting resource management, to helping us deliver our cultural package - this is a broad role that will give you exposure to a wide range of business operations. 

✏️ What you'll be doing:

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• Systems Management: you'll take care of the administration of our agency-management software (Productive) setting up resource and cost rates accurately and in a timely manner to help support our resource management 
  
  
  
• People & Culture Ops: you'll support in our people experience, supporting internal comms and helping us deliver our culture package from organising special touches for our team to planning & delivering culture events & initiatives 
  
• Resource Coordination: you'll support our resource management team with the traffic management of resource requests and scheduling
  
• General Ops Support: you'll support the FinOps team with day to day tasks, from crunching data to diary management and working with our IT team to keep everything up to date
  

👀 Who we're looking for:

• 
  
• You've got 1+ years of experience working in an operational or support role (preferably in an agency)
  
• Organised, agile with an eye for detail; you'll be able to work at a fast pace and keep things up-to-date
  
• People-first: you care about building a strong company culture, and love working with people (having a natural ability to handle challenges with charm helps in this role)
  
• Confidence with numbers: you must be comfortable working with numbers, spreadsheets and making various calculations based on our time
  
• A strong communicator with a collaborative mindset; you understand the diplomacy, empathy & tact needed in operations
  
• Good understanding and comfort working with various software; with basic Excel skills 
  
• Real drive and ambition: we're a growing team and have ambitious plans, so we're looking for someone who wants to help shape our business - and FinOps team - over the next few years
  

✌️ Our values:

Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture. 

See Challenge as Opportunity... is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.

Say It Simply... is how we communicate. Think of the basic rules of communication - honest, clear, confident.

Do What You Say... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose. 

Make Each Other Better... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.

Consciously Contribute...is bigger than all the others.  It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.

💙 Everyone's welcome:

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.