People Coordinator

Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world’s leading brands. We are a scale-up business with a current team size of c. 160 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace.

At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn’t, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH.

We have an incredible opportunity for a People Coordinator to join our People Squad; we are looking for a People Coordinator who can help build and foster a high-energy and empowering culture. As a People Coordinator, you will play an integral part in ensuring that our people experience is first-class and aligned with our values. You will lead our monthly payroll  process through Pento, working closely with our Finance team, be a key player in our salary review process, have the natural ability to interpret data into stories and be the go-to person for all people administration.

Reporting to the People Operations Manager, you will work closely with the wider team to deliver a pro-active, first-class people experience to drive and support high-performance delivery. The role will suit someone operating at a coordinator level who has had a taste of a People role and is ready for the next step. If you are an individual who thrives in a fast-paced, entrepreneurial environment, where change is the norm and flexibility is vital for success, then read on. 

The Day to Day: 

People Admin & Operations

• Efficiently lead monthly payroll processes utilising our payroll platform, Pento. 
• Manage all people's administration from onboarding through to exit. 
• Effectively support, develop and maintain policies and procedures to ensure productive employee relations conversations are consistently maintained in accordance with legislation and best practices
• Support Lyst’s performance management philosophy/practices to embed a continuous feedback and recognition culture through coaching, advice and training
• Aid with training and development opportunities for the business and coordinate training with external providers
• Assist with coordinating our bi-annual salary review process using relevant salary benchmarking data in line with our compensation approach
• Support, where necessary, both informal and formal employee relations cases in line with our Company policies and ACAS best practice guidelines
• Seek to continuously improve People Ops processes and procedures to provide synergy, efficiency and effectiveness in our ways of working
• Be an integral player in supporting ad-hoc people initiatives and projects across the business
• Support our Office Manager with general office administration and cover reception as and when needed

Data & Analytics

• Take ownership of administration relating to the People experience, ensuring accuracy in all our data and optimised functionality across platforms to ensure a smooth operational delivery and best-in-class service is provided to the business
• Support the creation of robust and insightful people metrics that inform decision-making and influence change across the business
• Support to the People Operations Director to translate data into compelling narratives, offering valuable insights to inform the People Strategy and People Team initiatives

Culture & DEI

• Alongside our Senior People Advisor, champion our engagement platform, Office Vibe, to help develop strategies and programmes to boost employee engagement and satisfaction.  Use the data to identify areas for improvement and drive positive change around the business and within our corporate support function.
• Manage all aspects of the employee lifecycle, including onboarding, performance management, family leave, off-boarding & exit interviews, with the support of our senior people advisor and wider People and Facilities function. 
• Play a role with our DE&I committee, supporting all initiatives and helping to build and evolve a deserved and inclusive workplace.
• Be a champion of our culture and a key player in helping to strengthen the Lyst culture through helping to implement unique people initiatives
• Lead the Social Committee, ensuring that we create engaging and inclusive events that incorporate our values and culture.
• Partner with the wider People Squad to embed our core values into everyday practices, behaviours, and people's experiences.

Requirements

• Experience with owning the people experience administration from onboarding through to exit. 
• Sound judgement and analytical skills to assess options and craft solutions while identifying and evaluating risks.
• Experience using an HRIS system, building automated processes, and comfortable with building reports. Preferably Hibob.
• Experience leading a payroll process and, ideally, exposure to Pento. 
• Top-notch organisation skills with the ability to progress and prioritise a multi-faceted workload and manage systems and processes effectively.
• A natural when it comes to building relationships at all levels, offering support and first-line advice authentically and meaningfully. 
• Excellent communication and influencing skills, with the ability to identify and understand business needs.
• A culture ambassador with a proven track record of successfully driving culture initiatives within a team and fostering an inclusive work environment.
• Experience working in a fast-paced business where change is an everyday occurrence.
• Passionate about continuous improvement and employee engagement, helping maintain Lyst's unique culture.

Benefits

• Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays. We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team.
• Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
• Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
• Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service
• Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start..
• Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
• Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
• Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
• Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
• Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
• Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.

We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.