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Join the leading edge of climate action with Sylvera as a Lead Customer Success Manager.
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
Expires
Expires at anytime
Organisation Summary
Sylvera is a game-changer in the climate action space, providing trusted ratings and data tools for carbon credits and Carbon Dioxide Removal. Established in 2020, we've grown rapidly with over 130 employees across London, New York, and Singapore. Backed by top-tier investors, we're committed to enhancing transparency in carbon markets.
Role Summary
- Lead the global Customer Success strategy and manage strategic enterprise relationships.
- Ensure customers derive sustained value from our platform.
- Be the executive sponsor for key enterprise accounts, leading a diverse team of Global Customer Success Managers.
- Drive successful customer onboarding and engagement.
Role Requirements
- Minimum 6 years experience in customer-facing roles in a data-driven SaaS environment, preferably related to carbon markets.
- Comfortable working in a fast-paced startup environment and able to navigate uncertainties.
- Experience in team management, interfacing with senior stakeholders, and contributing to commercial outcomes focused on retention and expansion.
Application Process Details
- We welcome applications from diverse backgrounds.
- Please include a cover letter with your application.
- We use AI note-takers during interviews to ensure a fair recruitment process.
Sylvera is a pioneering company focused on providing trusted ratings, tools, and data for carbon credits and Carbon Dioxide Removal (CDR). Our mission is to drive investment into genuine climate action by enhancing the transparency and effectiveness of the carbon markets. Since our inception in 2020, we have grown to over 130 employees across global offices in London, New York, and Singapore, and have secured significant funding from top-tier investors.
The Role: As a Lead Customer Success Manager at Sylvera, you will play a crucial role in shaping and executing our global Customer Success strategy. You will manage a portfolio of our most strategic enterprise relationships, ensuring these customers achieve sustained value from our platform. This senior, hands-on role involves leading a diverse team of global Customer Success Managers (CSMs), acting as an executive sponsor, and serving as the primary customer success interface for key enterprise accounts. Your responsibilities will include driving successful customer onboarding, ongoing engagement, and expansions, as well as representing customer insights internally to influence our product and commercial strategies.
Job Requirements: Ideal candidates will have at least 6 years of experience in customer-facing roles within a data-driven SaaS environment, preferably with exposure to the carbon markets. You should be a self-starter comfortable with the ambiguities and rapid changes of a scaling startup environment. Experience in managing teams, interfacing with senior-level stakeholders, and a track record of contributing to commercial outcomes focused on retention and expansion are essential.
Benefits: Sylvera offers equity in a rapidly growing startup, unlimited annual leave, enhanced parental leave, up to 20 days paid sick leave, and a range of office perks including monthly social events and catered lunches. We encourage a flexible working environment, with regular office attendance for key collaborative activities.
Applications Details: We value diversity and encourage applications from all backgrounds. If you are excited about joining us and building your expertise in the climate space, please include a cover letter with your application. We are committed to equal employment opportunities and use AI note-takers during interviews to enhance the recruitment process.
