Head of People Operations

WORK ENVIRONMENT :

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• CDI
  
• Based in France, offering full remote or hybrid work options, with access to OpenClassrooms’ office at Cours de l’île Louviers, 75004, Paris.
  

COMPANY OVERVIEW

Founded in 2013 by Pierre Dubuc and Mathieu Nebra, OpenClassrooms is a mission-driven company with the ambition of making education and career opportunities accessible to everyone.

The school offers numerous open and free-access courses, along with accredited programs for in-demand professions such as tech, IT, data, pedagogy, marketing, and more—all delivered 100% online. OpenClassrooms uniquely creates and produces all its courses and educational content, relying on a distinctive model focused on practical learning through professional projects and guidance from mentors who are experts in their respective fields.

From the beginning, OpenClassrooms' mission has been centered around impact: by incorporating it into the statutes since 2018 and subsequently obtaining B Corp certification in 2021—a recognition for companies balancing profits with social impact. OpenClassrooms is featured in the Next 40/120 ranking, but what we take the most pride in is having facilitated a renewed career trajectory for over 50,000 individuals in 2023.

Our goal: to become a leader in solutions for apprenticeships and professional retraining.

OpenClassrooms. Education that works.

WHY ARE WE HIRING ?

We are actively seeking our future Head of People Operations.
At OpenClassrooms, our core mission is to empower individuals to develop key skills for the future.This role embodies this vision and ensures an optimal alignment of our internal practices with our company mission, shaping an environment where people, skills, and mission converge harmoniously.

This role is instrumental in fostering trustful relationships with our employees, driving excellence, and unparalleled satisfaction for our internal customers. We're seeking an innovative leader ready to spearhead modernization efforts, embrace automation, and drive the scaling of our operations. Data and analytics are crucial in this role for refining processes, and champions delivery of best-in-class experiences for our team members.

YOUR MISSIONS AND RESPONSIBILITIES:

The People Operations team aims at building a positive employee experience by putting the focus on employees, rather than on processes, and empowers them to excel. By designing and implementing successful and efficient programs, you play a central role in supporting employees at every stage of their journey. Your team acts as a pivotal shared services center, providing seamless support to people, propelling the teams towards sustainable and scalable growth.

The Head of People Operations key responsibilities:

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• Maps employee journey touch points & continually improve them

  
  

• Oversees the day-to-day activities of the HR Operations Department

  
  

• Reports and tracks HR service delivery to ensure an optimal employee experience and cost-efficient service delivery

  
  

• Design, monitor and improve HR processes, policies and technologies over time

  
  

The Head of People Operations oversees the successful execution of HR processes and technologies including, but not limited to work contracts, leaves management, working hours, payroll, benefits, immigration, labor compliance, training administration, collective labor relations. Your focus extends globally, ensuring compliance with local labor laws, and optimizing operations in all countries within Openclassrooms' footprint (currently France, USA, UK, Portugal, and Spain)

Payroll and Personnel Administration:

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• Manage employee payroll efficiently, resolve errors and handle payment issues

  
  

• Prepare reports for appraisals

  
  

• Collaborate with the Finance department

  
  

• Handle all relationship with employees regarding those matters

  
  

Relations with employee Representatives:

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• Advise CHRO on legal aspects

  
  

• Monitor and ensure compliance with the social calendar

  
  

• Hold agenda for council meetings, prepare documents and data

  
  

• Collaborate on agreements with employee representatives

  
  

Legal Compliance:

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• Ensure compliance with employment laws and regulations

  
  

• Comply with data protection laws

  
  

• Secure employee data

  
  

• Regularly review and update policies

  
  

Compensation and Benefits:

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• Manage compensation and benefits programs, including salary structures, bonus programs, and health and welfare benefits

  
  

• Develop and maintain competitive and fair compensation policies globally

  
  

• Establish transparent skill-based salary structures

  
  

• Conduct regular compensation reviews

  
  

• Recommend and administer employee benefits transparently

  
  

Tools & Systems

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• Maximize efficiency and upscale processes, including proposing new or improved tools and systems to support the organization’s needs

  
  

• Monitor, interconnect, configure OpenClassrooms’ HR platforms & systems such as HRIS (Bamboo), payroll system (ADP), Performance management tool (Lattice), mental health (Teale), benefit providers, etc.

  
  

• Design and implement all required automation of processes in these tools, ensure full integration with other systems such as Finance tools (Anaplan, NetSuite) as an example

  
  

• Oversee the different systems and ensure data accuracy and integrity

  
  

Data & KPIs

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• Monitor and analyze HR metrics and provide regular reports and dashboard to senior management and Board on HR operations and trends

  
  

• Collaborate across the People Team to create and continuously fine-tune programs using data and metrics, feedback loops, and detailed analyses to support the company’s strategy

  
  

• Build analytics capability to ensure key stakeholders have the right insight to manage informed decision making and work along with them to recommend appropriate corrective action plans

  
  

Employee Journey

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• Manage the entire employee journey and its touchpoints

  
  

• Analyze level of efficiency & simplicity of each of them, and work on them to get bigger impact and increase employee engagement (ENPS) and satisfaction

  
  

Team Management: Lead the People Operations team, fostering a collaborative and results-oriented environment.

 

 YOUR FUTURE TEAM

You will be reporting directly to Stéphanie Fraise, our CHRO, who heads the People Team.
The team is dedicated to creating a thriving environment at OpenClassrooms, ensuring that team members excel in their current roles and future career paths, thereby contributing significantly to our mission of accessible education.

With 10 members, the People Team is organized into different functions, including People Operations, People Success Partners, People Project Management and Talent Acquisition.
Your role involves direct management of the People Operations team, a dynamic Team composed with two People Operations Specialists.



ABOUT YOU

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• Proven experience and excellent skills in Payroll, employment law and HR Operations preferably in the Tech industry, within an international setting

  
  

• Knowledge of payroll rules and employment law in the following countries: France, USA and UK. Any other country is a plus

  
  

• Leadership and management skills with proven experience in building and leading a strong team

  
  

• Cross-functional collaboration skills within multicultural environments

  
  

• Knowledge, tech savviness and enthusiasm for new technologies (AI or others) to identify the necessary tools to modernize, automate & scale processes

  
  

• Strategic thinking and hands-on execution, seamlessly integrating insights with practical application and emphasizing effective process management

  
  

• Meticulous, rigorous, detailed-oriented, and methodical approach, coupled with strong data analytics and problem solving skills

  
  

• Team player with strong proven business partnering, putting internal customers at the center of every decision

  
  

• Communication and influencing skills to efficiently partner with leaders

  
  

• Flexibility, ability to make decisions quickly in various circumstances

  
  

• Ability to work autonomously and collaborate effectively with other departments

  
  

At OpenClassrooms, we prioritize learning potential over a perfect alignment with every job criterion. We highly value qualities such as eagerness to learn, commitment, and the potential for growth. If you are motivated and confident in your ability to excel in the role, we enthusiastically encourage you to submit your application.


OUR PERKS :

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    • Remote Work: OpenClassrooms is a "remote-first" company, meaning that remote work is the norm. We provide total flexibility, allowing you to work 100% remotely from France.

      
      

    • Access to OpenClassrooms Offices based in Paris (75004).

      
      

    • For Employees Outside Île-de-France: Possibility to access coworking spaces occasionally (Worklib partnership).

      
      

    • Work Environment and Culture: Founded on the company's four core values: we care, we dare, we persist, we tell it as it is.

      
      

    • Equity Participation: Employees receive free shares in equal numbers, subject to eligibility, company performance, shareholder approval, and board committee approval.

      
      

    • Comprehensive Health Insurance: Fully covered by OpenClassrooms

      
      

    • Gymlib subscription and access to the Teale app (mental health solution), both covered by OpenClassrooms.

      
      

    • Swile Restaurant Voucher

      
      

    • Transportation Reimbursement: Full reimbursement of transportation expenses for the Île-de-France region (Navigo Pass fully paid by OpenClassrooms).

      
      

    • 30 Paid Vacation Days per Year + RTT

      
      

    • 5 "Caretaker Days" per Year: Provided to allow you to take care of your loved ones.

      
      

    • Company MacBook:bu Provided for work purposes.

      
      

    • Access to OpenClassrooms Training Catalog:

      
      

    • Annual Seminar in France: "La Classe Verte"

      
      
  
  

HIRING PROCESS

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  • HR Prequalification (30 mins) with a member of the Talent Acquisition team to discuss essential criteria such as availability, salary expectations, motivation...

    
    

  • Virtual interview with Stéphanie, our CHRO to delve into your professional background and achievements.

    
    

  • Practical Case Study (2 hour + 45 mins debrief): Validation of your practical skills through a case study, followed by a 45-minute debriefing.

    
    

  • Stakeholder Interview (45 mins) with two members of our teams to evaluate your compatibility with our work environment and values.

    
    
  
  

Professional References: At the end of the process, we may request professional references if necessary.

Join our Team !

Intrigued? Let's get to know each other! Apply today — we're looking forward to receiving your application!

Feel free to check out our online course How do we work at OpenClassrooms to better understand our mission, culture, and team composition.

👉 OpenClassrooms' mission is to make education accessible, emphasizing diversity as a catalyst against barriers to education and professional integration. As an employer, we highly value diversity, fostering an inclusive culture. We encourage everyone to apply, regardless of gender, age, orientation, origin, or disability. If you have a disability and we can do something to facilitate your interview process, please let us know.

👉 OpenClassrooms is eligible for the French Tech visa, streamlining the procedure for foreign candidates with simplified options for their families. More information here.

👉 Working at OpenClassrooms means joining a dynamic and stimulating team, tackling new challenges, meeting remarkable individuals every week, and contributing to innovation and education in France and worldwide!