Facilities Co-ordinator

Work.Life is a flex workspace provider for businesses who care about people.

We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better.

Your Role 

Our Facilities Co-ordinator is pivotal to ensuring that all Work.Life spaces run smoothly and are kept to the highest standards.

You'll work with our Facilities Manager and Area Managers to ensure an exceptional member experience across all touch-points, including maintaining our buildings & equipment safely as well as delivering a flawless IT experience.

Your Day to Day Responsibilities

·      Manage our Facilities and IT tickets, responding to all requests within required SLAs

·      Manage excellent relationships with our Membership Team, contractors, landlords & suppliers

·      Work with our Membership Managers to complete space audits to support in brilliant operational execution

·      Work closely with the Facilities team to ensure consistent service across all spaces

·      Support the monitoring of the Facilities and IT contractors to ensure performance targets are met and all works are carried out effectively, efficiently and safely

·      Support the Facilities Manager in ensuring that health & safety, emergency procedures & safe working practices are enforced and conform to current legislation

·      In the absence of the Facilities Manager, take control of any emergency situations & evacuation plans

·      Identify areas of improvement in delivery of our services & processes, implementing changes as required

·      Assist the Facilities Manager in accumulating and preparing documents for supplier & tender processes

·      Ensure safe working practices across our spaces through Health & Safety standards

·      Ensure policies, procedures & levels of service are consistent across the business

How you’ll measure success

Your role is key to supporting our Membership Managers to deliver results in the space. Success is measured across the following KPIs, which contribute directly to your team achieving our overall company performance goals.

Role KPIs

Tickets resolved within SLA timeframes

Internal Facilities Feedback score

Space Audit scores

Area NPS score

Role Competencies

Accountability

·      You’ll take full accountability for KPIs & Rocks you’re responsible for, ensuring great follow-up of all actions

·      You’ll be keen to grow and develop your career in Facilities & actively invest your time & energy in this area

Impact

·      You’ll have strong administration skills, and be highly organised with the ability to re-prioritise regularly

·      You’re able to multi-task well and use your initiative

·      You’ll be confident in managing suppliers to a good standard & challenge where needed to deliver results

·      You’ll be a strong team player who is flexible and adaptable

Communication

·      You’ll be able to confidently explain and train others credibly on safety and process-related topics

·      You’ll communicate well and concisely in both the verbal and written – ensuring you give clear direction

Problem-solving

·      You have the ability to react quickly and decisively when faced with a problem or issue

·      You’ll have a positive can-do attitude and always come with solutions

·      When necessary, you’ll be able to work out of hours to support service delivery needs

 Sustainability

We're a proud BCorp! You'll support our sustainability goals here by:

·      Upskilling in sustainability via onboarding & other training & joining Team power-hours & our online channels

·      Supporting our annual & quarterly goals both as an individual in your role, and through the work of your team 

·      Using your charity hours ('Giving Back Days') to support a charity of your choice up to 4 days per year

·      Supporting in delivering or participating in our fundraising, awareness and partnership activations & events

Our Values

We’re positive

You lift the mood in the room – celebrating success often & tackling problems & opportunities with positivity

We’re personal

You’re driven to get to know people and their challenges, tailoring your ideas and solutions to give a personal approach

We’re inclusive

You actively seek out ideas & opinions different to your own and incorporate them into your plans

We don’t stop at good

You’re always seeking opportunities to improve and sharing ideas to make Work.Life an even better place to work

We’re team 1st

You’ll support other teams & spaces, taking an interest in their work & giving feedback generously day-to-day to help others improve.

Why you’ll love Work.Life

Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.

·      A supportive & friendly team of hard-working people

·      33 days holiday per year incl. Bank Holidays (plus an additional day per year of service)

·      £75/month towards your mental & physical wellbeing

·      Team joy budget to be spent together with the team

·       Unlimited coaching sessions per month through More Happi - our coaching partner

·      Optional therapy available via Self Space - our mental health partner

·      4 paid charity days per year

·      Quarterly team socials

·      Discounts with brilliant local businesses

·      Company Pension Scheme

·      Cycle to Work & Dash E-Bike Schemes

·      Salary-Sacrifice Nursery Benefits & Generous Parental Leave

The need to knows

·      The start date for this role is April (or as soon as you are available)

·      The interview process will be three stages: a phone interview and two face to face interviews with the final interview including a presentation.

·      Megan Beard, Facilities Manager, will be the hiring manager for this role.

Where you’ll be working

You will base yourself across our London spaces, up to 5 days per week. The role will also involve travel across our Reading and Manchester spaces and further afield as the business grows.

Ready to join the Work.Life way? We’re excited to hear from you.

At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.

We’re an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status.

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