Continuous Improvement Manager - Operations

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain!  We skip the auction and wholesale, to shorten the journey for our flowers.  And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.

We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times).  Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.  Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.

Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination and our Amstelveen warehouse is our central production and distribution hub for our European ambitions.  

🛠️ Operations @ Bloom & Wild Group

The Operations team at bloomon and Bloom & Wild is split broadly into three sub-teams, although in practice these sub-teams all work very closely together:

1. Forecasting & Logistics - working closely with our fulfilment partners and carrier partners (and coordinating our own delivery network) to achieve operational excellence and optimise for customer satisfaction, delivery performance, capacity and associated COGS. This sub-team is also in charge of forecasting our orders at fulfilment level

2. Warehouse Operations - Across our 3 strong brands of; Bloom & Wild, bloomon and Bergamotte we have various warehouses across the UK and EU - with Amstelveen being the primary hub for Europe. The teams based at these sites optimises for customer satisfaction, quality and associated COGs

3. Supply Chain and Quality - this team manages our supply chain for fresh flowers, plants and non floral gifts as well as working with our flower supply chain partners to optimise for quality in our supply chain.

Our multidisciplinary team is organised, punctual, and results-oriented. We love seeing the rewards of our efforts in happy customers. We enjoy the freedom and opportunity to optimise the business environment where there is never a dull moment.

Warehouse Operations Improvement

The warehouse operations improvement team works on a variety of projects to improve the way we operate across our supply chain & operations teams. We have a strong focus on automation and implementing tooling to aid and digitalize our processes, as well as continuously improving the processes that are in place already.

You will report into the Warehouse Operations Improvement Lead and work closely with the Head of Warehouse Amstelveen to identify and execute improvement projects. No project is like the other, and there is a great opportunity to learn and grow in the role.

⚙️ What you'll be doing:

Identify improvement opportunities in our existing processes following lean principles Scope KPI measuring and reporting systems together with the BI team to measure, monitor and improve operational efficiency  Create/maintain dashboards for the warehouse team to give visibility to their performance Plan, execute and embed improvement projects within our warehouse, including software launches, offline process improvements or physical set up changes Coordinate with relevant stakeholders, such as IT and Product, to ensure that project launches are a success  Provide hands-on support during our peaks: Mother’s Day, Christmas and Valentine’s Day.

✅ You’ll love this role if you…

have 2-4 years of experience in a process improvement/operational excellence role ideally your experience comes at a company that manufactures/assembles products and/or is a technology-enabled e-commerce retailer enjoy applying lean principles - no belts necessary, we care more about the mindset than the certification like to think outside the box and question the status quo (and aren’t afraid to say that) are a data-driven decision maker - you love to understand the data and derive insights you take responsibility and initiative to get things done, are willing to roll up your sleeves get stuck in your work you have a collaborative communication style that enables you to work with a range of different people and teams and allows for open and inclusive discussions you enjoy being close to the operations and its people as this role requires you to be based in our Amstelveen warehouse a minimum of 3 days per week.

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

🏡 Belonging at Bloom & Wild Group

We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers.  We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.

🧭 Our ways of working

We do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:

Lead change for good: we have the guts to try new things and step up to do what matters most

Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas 

Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference

Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other

We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.  

🌟 (Some of) The good stuff

To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. 

🌻 Work that works for you 

- Flexible working (core hours from 10-4pm)

- Work Abroad for up to 30 days each year 

- Share in our success with a choice to take equity options from day 1

- 1 day per year to volunteer on a project that’s close to your heart

- We’ll support your commute to our office and site locations.  Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement

- Phone allowance

🌴 Time off

- 24 vacation days and an option to buy an extra 5 each year

- Happiness days (1 extra day each quarter for your personal ‘me time’)

- 1 celebration day per year, to celebrate a holiday that’s important to you

- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar

🌱 Health and wellbeing

- Mental health support through Open Up, including access to online therapy sessions

- Allies and champions groups

- Mental Health First Aiders and awareness training for our managers 

- In person and virtual yoga every week

- Our office kitchen is stocked with healthy drinks and snacks to keep you going

- Workplace pension contributions

🌳 Growth & Development

- A flexible training framework for every stage of your career development through our Bloom & Learn programme

- Internal & external  Speaker Sessions on a variety of different inspirational topics. 

💐 Moments that matter

- We love having lunch together!  We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,

- A BBQ-worthy rooftop terrace (Amsterdam HQ)

- Social & wellbeing monthly calendar

- We love to celebrate birthdays, anniversaries and other important milestones!

- Summer and End of Year events, team lunches and post-peak celebrations

- Irresistible discounts on our products, blooms & subscriptions!

🫱‍🫲 Getting hired

We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.

We believe in leading change for good, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) here.