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Business Development Manager

Pact Coffee


Posted over 30 days ago...


Join Pact Coffee as a Business Development Manager and make specialty coffee a force for good


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icon Location

Bermondsey United Kingdom

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98% Remote- UK

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Expires at anytime

Organisation summary

Pact Coffee is a pioneering coffee company with a mission to make coffee a force for good. We focus on direct trade, paying farmers well above the Fairtrade baseline, and providing support and training to help them grow exceptional coffee. Our passionate team ensures every bean is freshly ground before delivery, creating a vibrant, collaborative community within the specialty coffee industry.

Role Summary

  • Win new hospitality sector accounts across the UK.
  • Work with a dynamic sales team to convert businesses into Pact Coffee clients.
  • Provide expert consultation for new hospitality venue launches.
  • Strive to make Pact Coffee the UK’s top specialty coffee partner.

Role Requirements

  • Proven field sales experience.
  • Knowledge of wholesale and/or foodservice industry.
  • A passion for coffee and the food and drink sector.
  • Willingness to learn and apply coffee training effectively.
  • Excellent team collaboration and decision-making skills.
  • Strong communication, organization, and strategic planning abilities.
  • Desire to exceed sales targets and drive business growth.


  • Competitive salary up to £30k with OTE of £46k in year 1 and £54k in year 2.
  • Generous commission structure and regular incentives.
  • Flexible holiday policy with Christmas to New Year closure.
  • Hybrid working model with comprehensive training.
  • Flexitime with core hours.
  • Monthly coffee allowance and health/wellbeing programmes.
  • Open and inclusive company culture.

Who we are:

Pact Coffee is all about making coffee a force for good. We source specialty coffee, which we roast and grind then deliver the results to homes, offices, cafés, and hotels across the country. We were founded on the principle that businesses should do good, by doing well.

How do we make coffee a force for good? With a 100% commitment to direct trade, and an investment and training programme that helps farmers change their lives for the better. By paying coffee farmers an average of 60% above the Fairtrade baseline, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

What we do:

● Make coffee a force for good

● Source 100% speciality grade coffee

● Farmers get 60% above the Fairtrade base price on average

● Provide training and investment to budding coffee growers

● Grind each bean on the day it’s sent out

● Have an energetic, collaborative approach to supporting the speciality coffee industry as a whole

The Role:

We are looking for a Business Development Manager to help us win new accounts in the hospitality sector. From speciality coffee shops to hotels and restaurant groups across the UK, you will join a star sales team and will help us convert businesses into Pact clients, and will be an expert consultant on new site launches. In short, you'll help us build Pact Coffee as the UK's most popular speciality coffee partner in the hospitality space.



As a Business Development Manager, your main responsibilities will include:

  • Finding and engaging potential customers, pitching, negotiating and closing deals
  • Managing a sales pipeline and reporting your progress to the Head of Business to Business (B2B), with a monthly target of £2000 MRR.
  • Organising and supporting sampling sessions, machinery installations, barista training and launches
  • Ensuring best-in-class launches and support is implemented across your account base - with support from the Key Account and Training team to ensure accounts are operating at 80%+ compliance of booked MRR within the first 6 weeks of trading.
  • Working closely with our Wholesale Account Manager to drive strategically relevant new business to help unlock national wholesale accounts.

You’ll be perfect for the role if you are:

  • Experienced in field sales  
  • Experienced in wholesale and/or foodservice
  • Passionate about food and drink and especially coffee
  • A fast learner and willing to turn your coffee training into action
  • A great team player, willing to speak up and help shape team decisions
  • Driven to outperform targets and metrics, to succeed as a team and to hit your individual and team goals
  • An excellent communicator with a confident personality and a drive to ‘make it happen’
  • Well organised, strategic and focused on quality outcomes
  • Able to work cross-functionally with stakeholders at all levels (both internally and externally)


Our Head office is in Bermondsey, but we offer a hybrid, flexible working environment. We have an energetic, collaborative approach to work, supportive leadership team and our perks are great. Here are some of the perks we offer:

  • Salary bracket: up to £30k depending on experience 
  • Significant new business commission structure with year 1 OTE of £46k, year 2 OTE of £54k.
  • Regular personal and team incentives
  • 23 days holiday, increasing annually up to 27 days (our office is closed between Christmas and New Year)
  • Hybrid working model with time spent in the field, in the office and at home
  • Comprehensive training in sales, coffee and more
  • Flexitime (with core hours of 10-4)
  • Monthly coffee allowance
  • Unlimited coaching sessions with More Happi
  • Health and wellbeing programme with Juno
  • An accessible and open workspace
  • Plus, many more benefits

Pact is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know by email to [email removed - click apply for more details].

In your application, please feel free to note which pronouns you use (she/her/hers, he/him/his, they/them/theirs, etc).


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