IT Support Engineer - 3 month contract

Hi, we’re Bloom & Wild. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. Together, we’ve fulfilled over 20 million deliveries (and counting!), making us the largest direct to consumer flower business in Europe.

We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Now home to a family of 3 beautiful brands, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. 

⚙️Technology at Bloom & Wild

IT is within our Technology team of over 60 people and sits right at the heart of our business. We build and maintain the solutions that power our internally built tools, enabling our brands to delight our customers every day and the technology we buy supports our staff to be able to deliver amazing collaboration and productivity to deliver their best work at bloomon. 

The Engineering team is  six, cross-functional, Product Engineering squads, who each own their own business and architectural domain and are supported by our Platform, Architecture, Data and IT teams.

Our IT department utilises productivity and collaboration platforms such as Google Workspace, Slack, and Logitech. We employ Addigy and are switching to inTune to handle all of our endpoints. Our production and fulfilment centres run on a Ubiquiti network and use Zebra and Konica Minolta printers.

Given that the majority of the support is hands-on with our users and warehouses, we are looking for a candidate who can be present in the office for this role. This commitment is crucial to providing optimal support for our users.

⚒️ IT Support at Bloom & Wild

The IT team at Bloom & Wild plays a pivotal role in ensuring that our users have access to the essential IT tools required for seamless operations. They offer comprehensive IT support and solutions within our dynamic environment, addressing technical challenges, assisting end-users, and contributing to the smooth functioning of our IT systems

At Bloom & Wild, we're seeking an experienced and dedicated IT Support Engineer to join our team on a short 3 month contract basis (working 3 days a week in our London office). As a pivotal member of our IT team, you'll have the opportunity to provide essential support to employees, resolve complex technical issues, and contribute to the enhancement of our IT infrastructure. You'll play a crucial role in ensuring that our systems run efficiently, delivering exceptional service to our team members.

You can read lots more about our technology stack and our culture over on our tech blog - Code Wild

💻 What you’ll be doing

Provide support to employees on a variety of IT issues Troubleshoot and resolve complex technical issues Provide training and support to end users Support IT Associates with escalated issues Maintain and update knowledge base articles Keep asset management platform up to date Work with other IT staff to solve complex problems like MDM and networking issues Work with other IT team members to ensure the smooth operation of our IT systems and track performance against SLAs Stay up-to-date on the latest IT technologies Perform other duties as assigned

✅ You’ll love this role if you…

3+ years of experience in IT support Excellent troubleshooting and problem-solving skills Excellent customer service skills Strong written and verbal communication skills for reports and presentations Ability to work independently and as part of a team Ability to manage own workload and identify future tasks Proficiency in Google Workplace (Docs, Slides and Sheets) Experience with a variety of end-user support for Windows, macOS, and Linux Experience with a variety of IT applications and software Bachelor's degree in Computer Science or related field Experience in networking basics (TCP/IP) Experience with a variety of Admin Portals, including Google Workspace and O365

🫱‍🫲 Getting hired

We’ll do everything we can to make sure your interview experience with us is a good one. It’s a 2-way process, and we’re keen to answer all of the questions you may have, so that you can be sure (and excited!) that we’ll be the right place for you.  

- Apply below (it takes 2 minutes!)

- Chat with Billy, our Senior Talent Manager for tech - to discuss our role and learn a bit more about your skills and background and how we might match your career & development goals.

- A Two part interview with Sam, our Head of IT:

1. A technical interview to get into more of the detail and show us how you work through some technical challenges.

2. A manager/culture interview

We believe in leading change for good, so if there’s anything that we can do to help throughout your application process, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.