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Join Houst as a Client Success Executive, a role that combines exceptional customer service with creative problem-solving.
Overview
Salary
£12000 - £18000
Location
Cape Town, Western Cape, South Africa - Hybrid
Expires
Expires at anytime
Houst is a leading company in the vacation rentals market committed to building a diverse team and providing equal opportunities for all applicants. They're excited to offer the role of Client Success Executive, where you'll have the chance to showcase your excellent customer service skills and creative problem-solving. As part of the Houst team, you'll be responsible for
- Dealing with customer inquiries across various channels
- Onboarding new properties
- Acting as the escalation point from HostSupport
- Working with cross-functional teams to resolve queries
- Making key decisions on refunds and goodwill gestures
- Contributing ideas to enhance processes, and ultimately increasing customer retention and satisfaction.
Candidates for this role must have
- Excellent written and verbal communication skills
- Previous experience in customer service or account management
- The ability to explain complex issues in a simple, customer-friendly way
- A flair for creative problem-solving
- Experience using G-Suite
- Ability to prioritize tasks and handle a busy workload.
The benefits of working for Houst include 23 days paid holiday plus public holidays, an extra birthday leave day, discounts, 'Pawternity' for new pet parents, and a laptop for work use. Working hours are 09:00 to 18:00 GMT.
Join Houst as a Client Success Executive and become the beacon of exceptional service for our customers and guests. In this dynamic role, you will handle customer inquiries across various channels including email, phone, and chat. You will tackle intricate, non-standard issues with creativity and ingenuity, using your excellent communication skills and logical thinking to provide solutions.
The role: As a Client Success Executive, your key responsibilities will include providing unparalleled customer service, acting as the point of escalation from HostSupport, onboarding new properties, and collaborating with cross-functional teams to resolve queries and champion resolution claims. You will also spot and leverage opportunities to enhance customer retention and satisfaction, make decisions on refunds and goodwill gestures, and contribute innovative ideas to enhance processes.
Requirements: We are looking for a team player with superb written and verbal communication skills. Previous experience in a customer service environment or account management is preferable. You should have the ability to communicate complex technical problems in customer-friendly language, think outside the box, and solve problems creatively. A working understanding of vacation rentals and confidence in decision-making are also required. Previous experience with G-Suite and the ability to multi-task and prioritize workload are essential.
Benefits: Houst offers 23 days paid holiday plus public holidays, an extra day off for your birthday, employee discounts at various establishments, Pawternity for new pet parents, and a laptop for business use. Working hours are from 09:00 to 18:00 GMT.
Houst is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law.
