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Customer Support Specialist (French desired)



Posted over 30 days ago...

Join Lodgify as a Customer Support Specialist and elevate vacation rental businesses with your expertise


icon Salary

No salary declared 😔

icon Location

Barcelona - Cataluña

icon Nomad Friendly?

98% Remote- Europe

icon Expires

Expires at anytime

Organisation summary

At Lodgify, we're revolutionizing the vacation rental industry with our cutting-edge software, backed by a recent $30M funding round. Our platform is designed to optimize online management and marketing for property owners and managers. With an international team of 300+ members from over 50 nationalities, we thrive in the vibrant city of Barcelona, radiating energy, diversity, and passion for our work.

Role Summary

  • Become a Lodgify software guru to support and guide customers in setting up and growing their online rental businesses.
  • Respond promptly to customer inquiries via email, phone, or chat, ensuring top-notch service and satisfaction.
  • Build and maintain strong client relationships through effective product support.
  • Identify and troubleshoot technical issues, escalating them as necessary.
  • Gather and report customer feedback to relevant departments.

Role Requirements

  • Fluency in English and French, with additional languages being a plus.
  • A natural ability to connect with people and resolve their issues.
  • A passion for delivering the best possible customer experience.
  • Strong organizational skills with the ability to manage multiple tasks.
  • A proactive, positive attitude with a high sense of responsibility.
  • Good problem-solving skills and familiarity with cloud-based applications.
  • Willingness to take ownership of side projects.

What's in it for you?

  • Work-from-home flexibility and 25 paid vacation days.
  • Comprehensive Cigna health insurance coverage.
  • Monthly meal allowance and discounts on prepared dishes.
  • Transportation benefits and home-office setup allowance.
  • Free Spanish language classes and a lucrative referral program.
  • Access to office amenities and engaging monthly events.

Ready to be part of our growing, dynamic team? Apply now and submit your CV in English!

Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 300 people and over 50 different nationalities, founded in the heart of sunny Barcelona. 

⭐ About the role

At Lodgify, we're on the lookout for a Customer Support Specialist to join the team in Barcelona! As a Customer Support Specialist, it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.

⭐ How will you make an impact?

Provide information and advice users on appropriate action to solve issues. Respond to incoming requests for assistance via email or telephone. Ensure nothing but excellent service and a high level of customer satisfaction. Maintain client relationships through product support over the email, phone and chat. Troubleshoot technical issues. Report customers feedback/issues to relevant departments & Follow up.

⭐ What makes you a great fit?

Outstanding verbal and written communication skills in English and French is very desired (any other additional language is a plus). Easily connecting with people and understanding their issues. Passion for creating the best customer experience ever. Organized and able to handle multiple inquiries. Positive attitude and sense of responsibility. Good communication and problem-solving skills. Familiar with cloud-based applications and internet expert. Love taking ownership of side projects.

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledges a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🏠 The freedom to work from home any day that works for you.

🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.

💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).

😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!

🚇 Flexible Remuneration options for your transportation needs.

🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.

🇪🇸 Free Spanish classes.

🤑 Boost your earning potential with our referral program that offers paid compensation.

🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!

🎯 Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +50 nationalities.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉


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