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Join the Mission to Transform Banking with Monzo as a Fraud Investigator!
Overview
Salary £24675 - £26250
Location Cardiff, London or Remote (UK)
Nomad Friendly? 
98% Remote- UK
Expires Expires at anytime
Organisation summary
Monzo is no ordinary bank. We're on a mission to make money work for everyone by offering transparent, user-centric financial services. Our community-driven approach enables us to design features and systems that people genuinely love. As a company focused on solving problems rather than pushing products, Monzo is dedicated to improving lives and building a bank that's accessible to all.
Role Summary
- Facilitate crucial communications between Monzo and other institutions.
- Investigate and respond to fraud, leveraging Monzo's values to protect customer funds.
- Collaborate with law enforcement and financial entities to pursue fraudsters.
- Contribute to the knowledge and performance standards within the Financial Crime & Fraud Team.
Role Requirements
- Detailed understanding of common fraud typologies.
- Excellent command of English, both written and verbal.
- Skilled in persuasion, empathy, and collaborative work.
- Proven investigative, problem-solving, and decision-making abilities.
- Commitment to Monzo's core values and the ability to meet deadlines.
Application Process Details
- Complete initial application questions thoughtfully.
- Participate in a 1-hour remote interview.
- Engage with our recruitment team throughout the 2-3 week process.
📍Remote, UK | 💰 | £24,675 - £26,250 (depending on the experience displayed in the CV and interview) + Benefits
The start date for this role is 15th April 2024
About us:
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
About our Financial Crime & Fraud Team:
Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Investigators are crucial to the success of this mission.
What you’ll be working on;
The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. This communication falls into three main categories:
- Communication to other banks about potential fraudsters in their customer base
- Communication from other banks about potential fraudsters in Monzo’s customer base
- Communication to and from CIFAS about potential fraudsters in Monzo’s customer base
- Communication with law enforcement about crime we discover as part of our investigations
Your day to day;
Fraud Investigators within our Pursue pillar work to a mixture of regulated and unregulated deadlines. Their role supports the quality of performance and knowledge across the pillar.
- Investigating and actioning fraud reports received from other financial institutions
- Probing for further evidence where needed
- Using Monzo’s values to investigate claims with empathy and attention to detail
- Investigating and reporting fraud to other banks when our customers have been a victim of fraud
- Triaging and taking initial action on inbound communications from a range of institutions
- Creating and actioning indemnities and defunds where needed
- Writing Suspicious Activity Reports (SARs)
- Reporting to CIFAS
- Completing CIFAS bank checks
Shifts
- 9am to 5:30pm/ 9:30am to 6:00pm; 1 in 4 Saturdays and no Sundays
- There will be 6 weeks of remote training which must be fully attended
- The start date for this role will be 15th April 2024.
You should apply if you have:
- A strong knowledge of common fraud typologies
- Excellent English written & verbal communication skills
- Ability to be persuasive and empathetic
- Strong expertise in investigating, problem solving and decision making
- Ability to work well independently & be collaborative with the wider team
- Ability to work to deadlines
- Values driven approach in line with Monzo’s core values
The application process consists of
- Some initial application questions (please take your time, we read these carefully!)
- A remote interview, lasting approximately 1 hour
Our average process takes around 2-3 weeks. You will have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact us on [email removed - click apply for more details]
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
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