Return to jobs Return to jobs

Account Executive, Network Growth - Mandarin Speaker

EcoVadis

Clock

Posted over 30 days ago...

Join EcoVadis and shape the future of global business sustainability

Overview

icon Salary

No salary declared 😔

icon Location

Hong Kong, Hong Kong

icon Nomad Friendly?
Tick

98% Remote- Worldwide

icon Expires

Expires at anytime

Organisation summary

At EcoVadis, we're on a mission to drive companies towards a sustainable future. As the frontrunner in business sustainability ratings, we provide deep insights into environmental, social, and ethical risks through our expert team and cutting-edge technology. Our work culture is about smart work, fun, and impactful contributions. As part of our team, you’ll be instrumental in fostering global sustainability change, advancing your career, and working alongside exceptional individuals.

Role Summary

  • Acquire new Japanese suppliers to expand the EcoVadis network and improve response rates.
  • Provide high-level service as a trusted advisor throughout the customer onboarding experience.
  • Engage customers using various communication methods to boost adoption of EcoVadis solutions.
  • Identify and engage with high-value customers using tailored sales tactics.
  • Drive your portfolio to maximize conversion and proactively manage your pipeline.
  • Record insights, report to management, and contribute to bridging customer expectation gaps.
  • Meet and drive key performance indicators such as conversion rate and quality score.

Role Requirements

  • A passion for excellent customer service and experience handling customer objections.
  • Sales or upselling experience, with a proactive approach to outreach.
  • Ability to analyze data and identify necessary actions.
  • Native Mandarin proficiency; other Southeast Asian languages are a plus.
  • Digital marketing experience and comfort with public speaking.
  • Team-oriented with over 2 years in a customer-facing role.
  • Familiarity with Salesforce or other CRM software.
  • Capable of thriving in a fast-paced, high-growth environment.
  • Self-motivated with a genuine interest in enhancing customer experience.

For the full job description, benefits, and to apply, visit the EcoVadis careers page.

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

Your responsibility would be to ensure the acquisition of new Japanese suppliers in order to grow the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.

You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

 

Responsibilities:

  • Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the APAC markets and ultimately convince them to adopt our EV solution
  • Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
  • Manage, monitor and drive your portfolio to maximize conversion
  • Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
  • Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
  • Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
  • Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
  • Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).
  • Additional responsibilities related to the function may be required

Qualifications

  • Passion for excellent customer service
  • Comfortable dealing with unhappy customers
  • Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members
  • Ability to interpret data to identify actions
  • Native level in Mandarin. Other SEA languages are welcomed.
  • Digital marketing experience a plus
  • Comfortable presenting to large groups
  • Team player
  • 2+ years experience in a customer facing role
  • Autonomous and proactive
  • Experience with Salesforce or CRM software preferred
  • Comfortable working in a fast paced, high-growth environment
  • Enthusiasm and motivation to improve customer experience
  • Proactive in suggesting, designing and implementing ideas and improvements

Additional Information

  • Beginning: May 2024 
  • Vacation: 20 days paid per year
  • Employer MPF Contribution will be paid by EcoVadis
  • Working Hours: 40 hours per week from Monday to Friday
  • Medical Aid coverage in accordance with company policy 
  • Work Mode: Hybrid Work

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major)

Medal
Computer

Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started