Technical Support Associate

We are looking for a Technical Support Associate to join Targeted Provision on a permanent and hybrid basis, providing administrative support to our team in our mission of supporting the UK’s vulnerable children and young people.

At Targeted Provision our mission is to raise the standard of educational support offered to vulnerable young people in the UK.

We work with schools and local authorities to provide specialist tutors and mentors for children and young people with additional educational needs.

We also support mentoring and engagement / re-engagement for young people in need of Alternative Provision. We believe that with the right support and role model in their lives, every child can grow in confidence and succeed in learning.

Our culture of team growth and development is person-centred and ethos-led, ensuring that every member of the company is aligned with our mission and can deliver the best outcomes for the children and young people we support.

What we offer our Technical Support Associate:

• £25,000 - £26,000 p/a FTE
• 32 days of annual leave (FTE) and an additional day off on your birthday
• Private Healthcare Plan
• Flexible working hours
• The flexibility of a hybrid role
• Extensive CPD and upskilling opportunities, including unlimited access to the full Tes CPD suite
• Termly company events with the wider Targeted Provision Team
• Working within an early-stage company focussed on the development and wellbeing of its team
• A place within an ambitious and fast-growing company of child-centred individuals committed to transforming the world of support for vulnerable young people for the better
• The opportunity to be heard, make real change within the team, and be part of the growth of an ambitious organisation

We are excited to offer this extensive benefits package to ensure we can work with the most impact-led individuals the UK has to offer!

The Technical Support Associate role:

• Participate in projects to implement improvements to internal processes and create efficient workflows.
• Build automated workflows and document field dependencies.
• Build data collection forms and integrate them with our database.
• Take an active role in identifying inefficiencies or risks and implement solutions as appropriate
• Maintain databases, including creating and updating records, maintaining data quality, and performing regular backups to ensure data security and accessibility.
• Provide technical support to employees, troubleshooting and resolving hardware and software issues as needed.
• Provide technical support to our tutors and external stakeholders, including troubleshooting issues with online lessons, data collection forms and online portals.
• Stay up-to-date with industry trends and best practices in technical support, and make recommendations for process improvements as needed.
• Ensure GDPR compliance and information security by adhering to relevant policies.

You

We are looking for someone who is exceptionally organised with a keen eye for detail, who is also passionate about making an impact in the lives of young people. You’ll be keen to get stuck in, learn quickly, and take on new challenges.

• Previous experience with automation software such as Make (Integromat) and Zapier.
• Previous experience in technical support, with experience using apps like Zoom, Airtable, Google (G-Suite).
• Strong technical skills, including proficiency with Microsoft Office, database management software, and networking protocols.
• Excellent communication and organisational skills, with the ability to manage multiple projects and priorities simultaneously.
• Knowledge of GDPR regulations and other data protection laws.
• Ability to work independently and as part of a team, with a strong commitment to delivering high-quality work.

If you are a proactive problem solver with excellent technical skills and a passion for supporting a team, we encourage you to apply for this exciting opportunity.

Applying

We look forward to receiving your CV, outlining your relevant skills and experience that can help make a difference.

It is a strict requirement that you have the ability to work in a way that promotes the health, safety and wellbeing of children and young people and follow safeguarding policies and procedures at all times. We take Safer Recruitment seriously and only those candidates who are able to demonstrate their ability to safeguard the safety and wellbeing of children and young people will be considered for this role.

We are keen to hear from candidates from all backgrounds. The over 2 million vulnerable children in the UK are disproportionately constituted of minority and LGBTQIA+ communities, as well as people with disabilities, refugees and migrants, and people living with mental health conditions. It is integral to our mission of raising the standard of support for the UK's vulnerable learners that we engage individuals from all backgrounds so that our team can better share/relate to the experiences of our students.

Applications are being considered on a rolling basis.