Return to jobs
Join Houst, the exciting opportunity to provide exceptional service and impact customer satisfaction as a Weekend Property Management Associate
Overview
Salary
£12000 - £18000
Location
Cape Town, Western Cape, South Africa - Hybrid
Expires
Expires at anytime
Organisation summary
Join Houst, a company dedicated to creating a diverse working environment, where all applicants are considered regardless of race, sex, religion or any other prohibited factor. Houst values its employees, offering employee benefits such as paid holidays, birthday off, discounts, and gadgets for business use.
Role Summary
- Handle customer inquiries via email, phone, and chat.
- Act as the escalation point from HostSupport.
- On-board new properties.
- Collaborate with cross-functional teams.
- Spot and enhance customer retention and satisfaction opportunities.
Role Requirements
- Excellent communication skills: written and verbal.
- Experience in a customer service environment or account management.
- Confidence in decision-making.
- Well-organized, multi-tasking, and prioritization skills.
- Experience with G-Suite.
Join Houst as a Weekend Property Management Associate and become the beacon of exceptional service for our customers and guests. In this dynamic role, you will handle customer inquiries across various channels including email, phone, and chat. You will tackle intricate, non-standard issues with creativity and ingenuity, using your excellent communication skills and logical thinking to provide unparalleled service.
The role: As a Property Management Associate, you will provide unparalleled service via telephone, email, and WhatsApp, ensuring our clients and guests feel valued and supported. You will act as the point of escalation from HostSupport, resolving issues to the utmost satisfaction. Your responsibilities will also include onboarding new properties, simplifying complex information for diverse customers, and collaborating with cross-functional teams to uncover optimal solutions, resolve queries, and champion resolution claims. Additionally, you will spot and leverage opportunities to enhance customer retention and satisfaction, and use your decision-making prowess to determine refunds and goodwill gestures based on logic, company procedures, and market insights.
Requirements: We are looking for a team player with superb written and verbal communication skills. Previous experience in a customer service environment or account management is preferable. You should have the ability to communicate complex technical problems in customer-friendly language, think outside the box, and find creative ways to solve problems. A working understanding of vacation rentals and confidence in decision-making are essential. You should be well-organized with the ability to multi-task and prioritize your workload. Previous experience with G-Suite is also required.
Benefits: Houst offers 23 days of paid holiday days (plus public holidays), an extra day off for your birthday, employee discounts at various establishments, Pawternity for new pet parents, and a laptop for business use. Working hours are from 09:00 to 18:00 (UK Hours).
Houst is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law.
