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Join Houst, the leading global platform for property management, as a Client Success Executive and revolutionize the short-term accommodation sector with your customer service skills.
Overview
Salary
No salary declared 😔
Location
Cape Town, Western Cape, South Africa - Hybrid
Expires
Expires at anytime
Organisation Summary: Houst is a professional property management service committed to making host experience hassle-free. With operations in over 20 cities worldwide, the company is dedicated to host happiness and revolutionizing the short-term accommodation sector through technology since its establishment in 2015.
Role Summary:
- Provide world-class service across multiple channels.
- Conduct onboarding for new properties and host meetings.
- Create and optimize Airbnb listings based on market-driven decisions.
- Use data analysis tools for in-depth performance reviews and customer retention.
Role Requirements:
- Prior experience in customer service and communication of complex technical problems.
- Knowledge of vacation rentals, confidence in decision making, and ownership of work.
- Experience with CRM is beneficial.
Benefits:
- 35 paid holiday days including public holidays and an extra day off for your birthday.
- Provision of a business-use laptop and regular team social events.
- Opportunities to contribute to a diverse and inclusive workplace culture.
We're Houst🏠, a professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. Since launching in 2015, we've grown rapidly, partnering with thousands of happy hosts and expanding our operations worldwide. We now operate in over 20 cities globally, from Auckland to Lisbon. Host happiness is central to everything we do, catering to everyone from holidaymakers to full-time landlords.
About the Role: As a Client Success Executive, you will be responsible for providing world-class service. You will resolve customer inquiries through multiple contact channels such as email, phone, and chat. Your tasks will include onboarding new properties, completing client meetings to set up new hosts for success on our platform, creating and optimising listings on Airbnb, and making market-driven decisions on pricing and listing optimisation. You will also conduct in-depth performance reviews using data analysis tools and use opportunities to increase customer retention and satisfaction. This role requires thinking outside of the box, troubleshooting, excellent communication skills, and logical thinking.
Requirements: Preferable previous experience in a customer service environment and proven ability to communicate complex technical problems are essential. A working understanding of vacation rentals, confidence in decision-making, proactivity, and owning your work are also required. Previous experience working with a CRM is a plus.
Benefits: We offer 35 paid holiday days (includes public holidays), an extra day off for your birthday, a laptop for business use, and regular team social events (both in person and virtual). Opportunities to innovate and contribute to a diverse and inclusive workplace are also part of our culture at Houst.
At Houst, we embrace diversity and inclusion as fundamental pillars of our workplace culture. We are committed to creating an inclusive environment where everyone feels valued and has equal opportunities to contribute and succeed.
