Volunteer Samaritans of Shrewsbury IT Support Volunteer

What will you be doing?

Monitoring and maintaining computer systems and networks Troubleshooting system and network problems and diagnosing and solving or referring on any hardware/ software faults as appropriate Providing support to all volunteers where needed, including procedural documentation

Supporting the roll-out of new hardware or software, including Samaritans Connect caller contact system

Setting up new users’ accounts and profiles and dealing with password issues

Liaising with Samaritans Central Office as appropriate about any continuing IT problems, where continuing IT problems in the branch would result in prolonged loss of service

Maintaining confidentiality at all times regarding sensitive information encountered within Samaritans

Practical experience of a variety of IT tools Approachable & organised Able to communicate IT support needs to the Director Ability to motivate and encourage, particularly those who are not confident with new technologies. Understanding of Samaritans Vision, Mission, & Values

What are we looking for?

QUALITIES & EXPERIENCE Maintaining confidentiality at all times regarding sensitive information encountered within Samaritans

Practical experience of a variety of IT tools Approachable & organised Able to communicate IT support needs to the Director (Chairman in Scotland) and the Chair of Branch Committee as appropriate Ability to motivate and encourage, particularly those who are not confident with new technologies. Understanding of Samaritans Vision, Mission, & Values BENEFITS A chance for personal development  Access to a thorough training programme Contribute and share existing skills Develop new listening and communication skills you can use in all aspects of your life Meet new people from all different kinds of backgrounds and cultures Improve your CV Give something back to your local community and change peoples’ lives

What difference will you make?

Our vision is that fewer people die by suicide. Our mission is to make sure there’s someone there for anyone who needs someone, to give people ways to cope and the skills to be there for others, and to campaign to make suicide prevention a national and local priority. Together we can make change that saves lives.  We are a 24 hour service and rely on our technology to be working at all times.  We are responsible to our callers and so this role is an exceedingly important one for us. By helping to keep our IT systems running an IT Support Volunteer will be enabling us to continue to help others in need.