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Join Houst as a Weekend Property Management Associate, a dynamic role where your creativity and logical thinking can shine.
Overview
Salary
£12000 - £18000
Location
Cape Town, Western Cape, South Africa - Hybrid
Expires
Expires at anytime
Organisation summary - Houst is a progressive property management company, seeking a Weekend Property Management Associate with a knack for solving complex issues with creativity and ingenuity. This role offers competitive benefits such as paid holidays, employee discounts, Pawternity and a business laptop. Houst is a diverse company that strongly discriminates against any forms of bias.
Role Summary - You will handle customer inquiries via telephone, email, and chat, act as the point of escalation from HostSupport, onboard new properties, collaborate with cross-functional teams to resolve queries, and use decision-making skills to enhance customer retention.
Role Requirements - We're looking for a team player with excellent communication skills, preferably with prior exposure to a customer service environment or account management. A good grasp of vacation rentals, G-Suite, a knack for creative problem-solving, and multitasking abilities are key.
Application Process Details - Salary ranges from R12,000 to R18,000 per month, and working hours generally fall between 09:00 - 18:00 (UK Hours).
Join Houst as a Weekend Property Management Associate and become the beacon of exceptional service for our customers and guests. In this dynamic role, you will handle customer inquiries across various channels including email, phone, and chat. You will tackle intricate, non-standard issues with creativity and ingenuity, using your excellent communication skills and logical thinking to provide unparalleled service.
The role: As a Property Management Associate, your responsibilities will include providing top-notch service via telephone, email, and WhatsApp, ensuring our clients and guests feel valued and supported. You will act as the point of escalation from HostSupport, resolving issues to the utmost satisfaction. Additionally, you will onboard new properties, simplifying complex information for diverse customers, and collaborate with cross-functional teams to uncover optimal solutions, resolve queries, and champion resolution claims. You will also spot and leverage opportunities to enhance customer retention and satisfaction, and use your decision-making prowess to determine refunds and goodwill gestures based on logic, company procedures, and market insights.
Requirements: We are looking for a team player with superb written and verbal communication skills. Previous experience in a customer service environment or account management is preferable. You should have the ability to communicate complex technical problems in customer-friendly language, think outside the box, and find creative ways to solve problems. A working understanding of vacation rentals and confidence in decision-making are essential. You should be well-organized with the ability to multi-task and prioritize your workload. Previous experience with G-Suite is also required.
Benefits: Houst offers 23 days of paid holiday days (plus public holidays), an extra day off for your birthday, employee discounts at various establishments, Pawternity for new pet parents, and a laptop for business use.
This role requires working hours from 09:00 to 18:00 (UK Hours). Salary is competitive and dependent on experience, ranging from R12,000 to R18,000 per month. Houst is committed to diversity and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.
