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Customer Happiness Officer



Posted over 30 days ago...


Join Foodify as a Customer Happiness Officer and Revolutionize the Food Supply Chain


icon Salary

£24000 - £26000

icon Location

London/ Remote

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icon Expires

Expires at anytime

Organisation summary

Foodify is an innovative startup poised to disrupt the food industry by reducing waste and promoting fairness. Our platform is a business-to-business marketplace for surplus food, connecting buyers with sellers and overseeing logistics to ensure no food goes to waste. Join us and be a part of a company that's not just about business, but about making a real, meaningful impact on our food systems and the environment.

Role Summary

  • Drive marketplace growth by identifying and cultivating new customer relationships.
  • Manage customer onboarding, verify new sellers, and provide ongoing support.
  • Handle customer feedback and resolve disputes between marketplace participants.
  • Coordinate with logistics partners for smooth operations.
  • Participate in marketing initiatives and social media strategies.
  • Become an expert in the marketplace technology and customer journey.
  • Operate and troubleshoot the transport management platform and tech solutions.

Role Requirements

  • Proven customer service experience, preferably in food or farming sectors.
  • Exceptional communication and mediation skills.
  • A passion for food, waste reduction, and an understanding of related environmental and social issues.
  • Effective time management and prioritization abilities in a fast-paced environment.
  • Strong problem-solving skills and proactive approach to anticipating and addressing issues.
  • IT proficiency, particularly in managing backend systems and eCommerce platforms like Wix.
  • Initiative and ability to make quick, informed decisions in a dynamic setting.

What We Offer

  • A competitive salary between £24,000 and £26,000.
  • Hybrid working model and a flexible, unlimited holiday policy.
  • Career growth opportunities in a company that values team members and culture.
  • A collaborative, motivating, and sustainable office environment in central London.

Job Title: Customer Happiness Officer

Working Pattern: Monday to Friday, shifts to cover customer service between 8am - 7pm e.g. 8am - 4pm, 11am - 7pm.

Salary: £24,000 - £26,000

Location: London, hybrid working

Foodify is looking for an enthusiastic Customer Happiness Officer to join our fast-growing team!

Do you have a passion for food and reducing waste?

Are you a customer service pro with a knack for problem-solving?

If so, we want to hear from you!

About Foodify:

We are a startup founded to create meaningful change in the food industry. We believe there’s a better way to operate our food supply chains that is less wasteful while championing fairness for food producers. 

Foodify is a smart business-to-business marketplace for surplus food. It actively connects buyers and sellers and automates the logistics of distribution. After expiry, our intelligence system will find alternative uses for food products, so no food is wasted.

About the role:

This role is vital in creating a business that places customers at its core. In addition to your core responsibilities, you will be an integral part of our dynamic team, actively collaborating to continuously improve operations and drive innovation.

This job comprises three key parts: customer service, marketing and technology.

Customer service:

  • Identify and cultivate new customer relationships to drive marketplace growth.
  • Track customer sign ups, oversee the onboarding process for new customers, verify new sellers and actively provide support where needed.
  • Review and respond to customer feedback, following up on new ideas, queries, and complaints.
  • Effectively and impartially reconcile disputes between buyers and sellers.
  • Communicate with logistics and distribution partners to ensure seamless operations.


  • Market products directly to potential buyers.
  • Engage and connect with customers through soft marketing strategies.
  • Collaborate towards newsletter content and social media strategy.


  • Understand the marketplace inside out, including the customer journey.
  • Operate the backend functions of the marketplace including the transport management platform.
  • Troubleshoot customer challenges while recognising the benefit of tech-based solutions.

About you:

Don’t quite meet all the requirements? Don’t worry, we appreciate your individual experience and encourage you to still apply for the role.

Customer service experience – you have extensive customer service experience, preferably in the food or farming industry. You are genuinely empathetic, patient and understanding, and possess strong mediation skills.

Communication – you communicate in a friendly, clear, and concise manner, both in writing and verbally. You adapt your communication style to suit the end user.

Passion – you are passionate about food and reducing waste. You empathise with the challenges faced by food producers and understand the environmental and social concerns surrounding food loss and waste.

Time management – you prioritise multiple responsibilities and refocus your time and energy as required in a small business that is rapidly developing. 

Problem-solving – you identify and solve problems efficiently and proactively. You learn from past challenges and take action to anticipate future issues before they arise.  

IT skills – you have experience in managing backend operations, handling databases, and/or Wix or similar eCommerce platforms. 

Initiative - you have strong intuition, enabling you to make quick decisions and thrive in a dynamic work environment.

About the team:

Our team is small but growing. We are a close-knit bunch of individuals with a variety of different work and life experiences. We are driven by a joint desire to create a fairer, more sustainable food supply chain that values quality food and the people who produce it. 

Diversity and inclusion:

We strive to create a diverse and inclusive work environment that empowers people to feel valued and supported while they thrive.

We don’t discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. We welcome anyone with talent, enthusiasm and a positive attitude, regardless of background. We're dedicated to building a diverse team and are always looking for ways to improve our practices to achieve this.

What we offer:

  • Salary of £24,000 - £26,000 and benefits package, including hybrid working and unlimited holiday (we recommend ~25 days + bank holidays per year). 
  • Opportunities for career progression within a growing company.
  • Positive and collaborative work culture that genuinely values its team members.
  • Motivating, sociable and sustainable shared office environment in central London.
  • We are a small company, this list will grow as we do!



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