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Operations Executive



Posted over 30 days ago...

Join Kitt as an Operations Executive to Shape the Future of Workspace for Top Brands


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No salary declared 😔

icon Location

London United Kingdom

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In-person- London United Kingdom

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Expires at anytime

Organisation summary

Kitt is revolutionizing the office experience for leading brands by managing bespoke design-build projects and delivering elevated ongoing workspace management. With a focus on creating inspiring environments, Kitt is a leader in cultivating authentic company cultures through unique, personalized office spaces.

Role Summary

  • Take ownership of office services and facilities management for over 65 clients.
  • Coordinate resources and subcontractors to resolve tasks within set SLAs.
  • Oversee job fulfilment and maintain thorough documentation and compliance.
  • Ensure property, asset, and system maintenance align with contractual obligations.

Role Requirements

  • Customer-centric with a proactive, high-energy approach.
  • Experience in Facilities Management coordination.
  • Proficient in Google Docs and quick to learn new software.
  • Adept at creative problem-solving and preemptive issue resolution.
  • Strong communication skills and ability to build relationships across various stakeholders.

Application Process Details

  • Telephone Interview with People & Talent Lead.
  • Second interview with Operations Manager and VP Business Operations, including a task.
  • Final interview with the CEO & Co-Founder.

Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for.

The Role

Our Operations team is a well oiled machine that keeps our client’s offices running smoothly and looking as beautiful as the day that they moved in. As our Operations Executive, you’d be managing our bespoke system to ensure a top quality experience for our 65+ clients across London.

You will be:

  • Taking ownership to ensure the rapid and efficient resolution of planned and reactive office services and facilities tasks.
  • Coordinating the allocation of resources, from internal engineers to subcontractors, for effective resolution within SLAs.
  • Overseeing job fulfilment, including materials tracking, documentation completion, and thorough audit trails.
  • Ensuring compliance with our contractual obligations, particularly in property, asset, and system maintenance, maintaining clear documentation throughout.

About you

  • You’re customer obsessed and keep them at the heart of the work you’re producing.
  • You are high energy and proactive - a go-getter!
  • You have some experience in Facilities Management coordination.
  • Computer literate - you’re comfortable using Google Docs and can pick up new software with ease.
  • You’re a creative problem solver who can anticipate issues before they arise, proactively looking for solutions.
  • Excellent communication skills, you cut through the noise, avoiding ambiguity and driving alignment between stakeholders.
  • As a natural relationship builder, you’re able to adapt your style based on the stakeholder that you’re collaborating with; from office colleagues, to engineers or suppliers, you can communicate effectively with anyone!

Why Kitt?

The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie-cutter offices. We’re leading this change.

Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they've signed the lease and chosen the paint colours.

Interview Process

  1. Telephone Interview with Lizzie McFaull (People & Talent Lead)
  2. Second interview, including task, with Luke Williams (Operations Manager) and Simon Warner (VP Business Operations)
  3. Final interview with Steve Coulson (CEO & Co-Founder)

We’ll Kitt you out

  • 🤝Generous stock option scheme (ask us what this means if you’re not sure)
  • 🏖 28 days holidays a year plus Bank Holidays
  • 🍼 Parental leave: up to 12 weeks paid parental leave for the primary caregiver
  • 💔 Pregnancy loss support leave
  • 🕺 Regular socials. We love a good party.
  • 🧑‍🍳Free weekly lunch, bi-weekly breakfast and daily snacks
  • 🍕Team socials on a Thursday
  • 🤑Octopus MoneyCoach
  • 👶Workplace Nursery Benefit
  • 🚲Cycle to Work scheme
  • 🚉Season Ticket Loans
  • 🧠Plumm - to support your mental health and wellbeing

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