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Governance and Risk Manager



Posted over 30 days ago...


Join Numan's Mission to Revolutionize Healthcare as a Governance & Risk Manager


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Organisation summary

Numan is a pioneering health platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations to empower people to take control of their health. Established in 2018 and with a global team of over 200, Numan is backed by top investors and is making a significant impact in the UK healthcare space. This is an exciting opportunity to join a company that is at the forefront of transforming the healthcare experience.

Role Summary

  • Provide strategic leadership in governance and risk, aligning with regulatory responsibilities and Numan's values.
  • Offer expert advice on CQC standards related to patient safety.
  • Design and oversee reporting and management systems for clinical and non-clinical incidents, risk registers, and safety alerts.
  • Promote patient safety improvement initiatives and lead Clinical Governance meetings.
  • Act as the escalation point for incidents, leading investigations.
  • Coordinate the production and review of SOPs related to risk management.
  • Drive the implementation of learning from incidents and complaints.

Role Requirements

  • Clinical background with UK professional registration preferred (e.g., GPhC, NMC).
  • Experience with CQC systems and processes, including leading inspections.
  • Proficient in risk management, quality assurance, and improvement work.
  • Ability to draft reports, correspondences, and effectively communicate with various stakeholders.
  • Skilled in data analysis and setting up internal processes for governance and quality work.
  • Knowledge in managing Serious Incidents and Significant Events.
  • Experience with quality assurance tools and policy development.
  • Strong communication skills for broad dissemination.
  • Commitment to quality service provision and teamwork.
  • Flexible and positive with a broad range of duties.

About Numan 

Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe united by a singular mission: empowering people to take control of their health.

Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to shake off inertia, seize control of their health, and make the most of it. 

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK.

We want you to be part of it.

The role

The Governance & Risk Manager will provide strategic leadership and expert support for a programme of work designed to maintain and promote patient safety, clinical risk and audit management here at Numan. You’ll lead a governance and risk agenda that will reflect regulatory responsibilities as well as Numan’s mission and values

You’ll be:

  • Providing expert advice on the CQC Fundamental Standards as they relate to patient safety and advising the business as appropriate.
  • Accountable for the design and delivery of company wide data systems used for reporting and managing: clinical and non-clinical incidents, complaints, risk registers, health and safety risk assessments, clinical excellence and safety alerts, and for ensuring that these systems are fit for purpose.
  • Responsible for the cascading of patient safety improvement initiatives for Numan, working across the business to make sustainable improvements in patient safety and outcomes.
  • Responsible for overseeing and leading governance and risk in the business. 
  • Responsible for the Clinical Governance meetings of the business. 
  • The point of escalation for all incidents and companies, leading the investigation of these.  
  • Coordinating the production and review of SOPs and authoring anything relating to risk management. 
  • Responsible for leading awareness of CQC requirements across the business.
  • Driving the implementation of  learning from any incidents and complaints

We’re looking for someone who:

  • Has a clinical background.
  • Is a registered with professional body in the UK (e.g. GPhC or NMC) is desirable. 
  • Has a good understanding and practical application of the Care Quality Commission systems and processes, having successfully led CQC inspections.
  • Has managed risks and reporting systems and structures.
  • Is used to quality assurance and improvement work including complaints management, audit, developing action plans.
  • Can draft briefing papers, reports and correspondence.
  • Can demonstrable ability to work and develop using own initiative and under minimal supervision.
  • Has the ability to communicate effectively with a wide range of internal and external stakeholders.
  • Can collate and analyse data and other evidence sources.
  • Will set up and implement effective internal processes to support governance, risk and quality work.
  • Has good knowledge of managing Serious Incidents and Significant Events and the requirements needed to effectively investigate. 
  • Has the ability to undertake root cause analysis and make recommendations which influence a change in practice. 
  • Is able to develop and oversee a range of appropriate quality assurance tools and demonstrate knowledge of underpinning requirements e.g. QAF, incident registers, audit tools etc.
  • Can draft and oversee review of high quality and concise clinical and non-clinical policies.
  • Has the ability to prepare and produce concise, informative communications for dissemination to a broad audience including colleagues, external partners, senior stakeholders, service users as required to a high standard.
  • Can promote and encourage governance and quality assurance across the organisation.
  • Is committed to the provision of quality services.
  • Is able to work independently as well as being an effective team member.
  • Has a flexible, positive attitude to performing a wide range of duties.

Our benefits include..

📈  -  Share options.

🏖  -  25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 

🩺  -  Private healthcare provided by Health Shield (including a cash plan and 24/7 GP access). 

🧸  -  Enhanced maternity and parental leave. 

💼  -  Employee assistance programme (access to therapy, financial planning and discounts).

⚖️  -  Generous pension (includes both employee and employer contributions).

💻  -  Flexible working options, including a dog friendly office in Farringdon. 

📚  -  Personal training and development budget via Learnerbly. 

👟  -  Gympass membership, giving you access to over 2,000 locations in the UK. 

☕️  -  Free office snacks including breakfast items, soft drinks, tea and coffee.

%   -  Discount to Numan products for your friends and family.

🤲  -  Paid volunteering days. 

📅  -  An additional 2 weeks off once you reach your 5th anniversary with Numan.

Diversity at Numan

At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.

We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.

Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.


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