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Join the dedicated team at Willen Lake, Milton Keynes' most popular park, to contribute to memorable experiences as a Customer Service Assistant.
Overview
Salary
£12.21 - £12.71
Location
Milton Keynes, United Kingdom
Expires
Expires at anytime
Willen Lake, managed by The Parks Trust, an independent non-profit organization, maintains over 6,000 acres of beautiful, diverse, and sustainable parks in Milton Keynes. The Trust is devoted to maintaining parks that will be cherished by residents indefinitely.
Role Summary
- Working as a Customer Service Assistant, your duties include managing the reception area, handling inquiries, and supporting ticket sales,
- You will provide pertinent advice and information for visitors, with your role being key in daily operations and ensuring a positive visitor experience.
Role Requirements
- Applicants are expected to have solid verbal and written communication skills, with proficiency in Microsoft Office,
- The ability to efficiently manage and prioritize work is essential, as is experience with customer-facing service, including face-to-face interactions, email, and phone support.
Application Process Details
- The Parks Trust is an equal opportunities employer and invites applications from all individuals, adhering to government recommendations, relevant laws, Charity Commission guidance, and best practice standards in its recruitment policy.
- We offer flexibility in work arrangements for balancing personal and professional life.
Willen Lake is Milton Keynes’ most popular park, managed by The Parks Trust, an independent charity. We care for over 6,000 acres of parkland and green space in Milton Keynes, aiming to provide beautiful, diverse, and sustainable parks that will be loved by the people of Milton Keynes forever.
The role: We are seeking a Customer Service Assistant to join our team and help create memorable experiences for our young visitors and their accompanying adults. As the first point of contact, you will deliver a warm, professional, and enthusiastic welcome. You'll manage the reception area, handle enquiries, support ticket sales, and provide clear, helpful advice and information to our visitors. Your role is crucial in ensuring the smooth day-to-day operation and maintaining an excellent visitor experience.
Job requirements: The ideal candidate should have strong verbal and written communication skills, proficiency in Microsoft Office, and the ability to organize and prioritize work effectively. Experience in handling front of house service, including face-to-face interactions, email, and telephone support is essential.
Benefits: We understand the need to balance life and commitments in and out of work and support flexibility wherever practical.
Other information: The Parks Trust is committed to safeguarding and recruits all personnel in line with government guidelines, relevant legislation, Charity Commission guidance, and best practice standards. We are committed to equality of opportunity for all staff and encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
