Volunteer User Researcher

What will you be doing?

As a User researcher within the organisation you will be required to:

are responsible for planning and doing user research activities analyse the characteristics and behaviour of a wide variety of users to influence the design of services – this can involve large numbers of users and a range of data systems use analytical thinking to identify opportunities for analysis select the most appropriate analysis techniques to support evidence-based decision making

 Our user researcher will work with the rest of the digital design as well as the administration team. The hours and days for this role are flexible.   

What are we looking for?

Experience  Prior experience in the research sector.   Skills and Competence 

Society and technology. You can show an understanding of the social and technological context of government services. You can help colleagues understand how digital technology is changing user behaviour, and the challenges and opportunities for government services. User-centred and Agile practices. You can understand user-centred design practices and how to embed them into an Agile workflow to produce timely findings. You can work in an open, iterative and collaborative way in a multidisciplinary team. Analysis and synthesis. You can turn research data into clear findings that inform decisions. You can effectively involve colleagues in analysis and synthesis to increase consensus and challenge assumptions. Inclusive research. You can understand the diversity of users of government services. You can effectively include all kinds of users in appropriate research activities to help teams deliver accessible services. Research. You can understand and demonstrate experience in a range of user research methods.

What difference will you make?

Our mission is to use innovative means to address the problems facing its beneficiaries/service users. Your work within our digital design team will help us better our beneficiaries lives.