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Volunteer Telephone Receptionist / 'Helpliner'

Basildon Mind


Posted over 30 days ago...

Helping people with their mental health by: - Answering phone calls. Listening to clients' needs and giving them advice. Signposting to our and other services. Carrying out administration.


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Basildon, SS14 2EZ

icon Expires

Expires at anytime

What will you be doing?

We are a local mental health charity who self-fund 50% of our mental health services for local people. Our largest service by number of users is counselling of children, youths and adults. The first point of contact for most clients is our telephone 'Helpline' which is operated during the daytime by volunteers. We are looking for people who have experience answering phone calls, listening and giving advice and performing reception duties.

What are we looking for?

Good interpersonal skills and non-judgemental attitude towards people with lived experience of mental ill health. Ability to communicate effectively. Good organisational and admin skills. Strong team working ethos. Experience in working in a telephone-based role, e.g. working as a receptionist, listening and giving advice. Full training and supervision will be given. A Disclosure and Barring Service (DBS) check will be required.

What difference will you make?

Our evaluation data show that our services help people with their mental health and consequently help them continue with their lives as best as possible.


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