Volunteer Senior / IT Support Officers

What will you be doing?

We are looking to recruit a couple of highly motivated and enthusiastic volunteers serving as IT Support Officer to provide support for our computer systems and networks. More experienced candidates will be appointed as Senior IT Support Officer or IT Support Manager. IT Support Officers will also be given exposure to our projects on blockchain, artificial intelligence and other emerging digital technologies under development. The ideal candidates will be responsible for providing frontline IT support for the BCI Volunteers with their IT requirements. As part of the Technology Officer Grade, the IT Support Officers will be responsible for the smooth running of server systems and ensuring that users get maximum benefits from them. This will include supporting and providing technical assistance to BCI Volunteers that are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. The successful candidates will also be required to test new products, run regular maintenance checks and keep abreast with information security issues. Key responsibilities would include:

Providing excellent support service to BCI Volunteers; Participating in troubleshooting and incident resolution activities; Ensuring performance pledges are met; Providing a high level of service and seeking ways to continually improve the IT service to BCI Volunteers; Performing various regular checks and tasks across the Institute’s user accounts and perform any required actions; Producing high quality documentation and keeping it up-to-date, including the team support knowledge base; Creating simple solutions / services utilising out-of-the-box functionality, i.e. Office 365; Maintaining knowledge of the Microsoft in order to guide BCI Volunteers appropriately; Proactively and constantly seeking to learn and improve both self and team; Identifying where a support request may be a project requirement, capture technical requirements and produce a project specification; and Setting up new users' accounts and profiles and dealing with password issues.

What are we looking for?

Skills and abilities

Office 365 Administrator experience minimum of 12 months;   SharePoint development experience; Automation experience;  Powershell experience;  Patience to manage non-technical end-users with technical queries;  Experience with Governance, Security, Compliance;  Able to manage their own time and take accountability;   Demonstrable skills in Office 365 and G-Suite administration; Can work autonomously, proactive, and eager to learn; Troubleshooting experience; Strong interest in Microsoft products.

General & Specialist Knowledge

Proficiency in the use of Microsoft Office, including Outlook, Word, Excel, PowerPoint is essential to perform in this role; and Up-to-date technical knowledge.

Education & Training A good degree in one of the following subjects:

Business information technology Business systems engineering Computer networking and hardware Computer science Computer software development Information technology Internet engineering Software engineering

Additional courses will be beneficial to the role: BTEC (Edexcel) National Certificate and Diploma IT Practitioners, City & Guilds (E-Quals) IT Practitioners Certificate and Advanced Diploma and OCR (iPRO) Certificate for IT Practitioners. Relevant Experience

Proven experience working in a similar role is essential; Experience of building constructive relationships with stakeholders; and Experience of working independently and with teams to drive forward projects using own initiative.

What difference will you make?

Blockchain and other emerging technologies. Climate change and sustainability. These are two hot topic groups that have been headlining media outlets, dominating conferences & events, and gaining increasing traction in research and pilot projects. BCI is here as an expert platform to help governments, inter-governmental and regional organisations as well as relevant corporates to negotiate the complex landscape of emerging technologies for environmental good. We cement our expertise by putting in the hard work in researching, identifying and analysing the applications of emerging technologies so that informed decisions can be made by the stakeholders in the climate change and action network.