Learning Experience Designer

WHAT YOU’LL DO

We are looking for a Learning Experience Designer to research and design learner-centric education and blended learning training experiences for Braze’s global customer base and the partner agencies who support them. You will join Braze’s Customer and Partner Education team and report to the Senior Manager of Curriculum. Along with a growing team of customer and partner trainers, creative professionals, and learning experience designers, you will work to research, scope, design, test, and iterate content. 

As a part of your application, please provide a sample of your work or a link to your digital portfolio. 

As a Learning Experience Designer on the Customer and Partner Education team, your role will focus on developing content for product and marketing education. Working alongside a global team of learning experience designers, certification professionals, customer onboarding managers, customer success managers, and training specialists, you will play a critical role in writing content for eLearning courses and live training experiences, multimedia design, and video production for the Braze Learning website. You will also help coordinate our growing library of content produced by Braze experts.

WHO YOU ARE

You are a skilled curriculum developer with 1-3 years experience in designing and delivering education and training experiences in a digital-first environment. You are excited by the prospect of being a key player on new projects, and you relish the challenge of rolling up your sleeves and solving complex problems with cross-functional teams. You are a proactive, problem-solving thinker and a thoughtful designer who puts the customer at the center of the experience. In addition:

• You have a professional working level proficiency in English
• You have instructional design experience, preferably developing customer-facing online learning or live training
• You have experience working in SaaS or technology
• You have experience working cross-functionally with Subject Matter Experts (SMEs) to create outcome-based learning experiences
• You are a skilled writer who can confidently write about technical concepts and distill complex topics into digestible information
• You have experience producing educational multimedia assets (e.g., graphics or videos) from start-to-finish
• You have knowledge of best practices in instructional design, online learning, adult learning, blended learning, accessible and inclusive education, and train-the-trainer models
• You are comfortable updating material regularly based on data, training-related feedback, and product updates
• You have a B.A./B.S. or M.A./M.Ed in instructional design, learning experience design, or a similar field
• You have experience with Camtasia, Adobe Creative Suite, Skilljar (LMS), or Sanity (CMS)

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