Manager, Global IT Infrastructure

The Global Infrastructure Manager is a new role and will oversee our growing global office infrastructure.  This role will lead the transition away from contractor support for our infrastructure to building out an internal team.  The services under the responsibility of this role are the underpinning (or supporting) services and infrastructure that enable the delivery of employee-facing IT services supporting our offices.  You will manage/oversee the architecture of infrastructure for office build-outs, infrastructure upgrades, and day-to-day operations. You will manage and grow the Infrastructure team.

What you will do:

• Manage the design, installation, configuration, and maintenance of AV, security systems, and networking equipment for office build-outs.
• Develop and implement policies and procedures related to infrastructure management.
• Manage services and direct reports in three functional areas: networking, audio-visual, physical security, and end-user cloud security.
• Work alongside the service desk, security teams, development teams, project managers, and vendors to deliver IT services.
• Manage and support the network, AV, surveillance, and physical security systems
• Performance monitoring, Implementing reporting of performance, and ensuring business continuity. Proactively identifying issues and developing solutions to remediate issues.
• Own the architecture, planning, configuration, and implementation of our networking infrastructure.
• Responsible for supporting, monitoring and responding to infrastructure incidents
• Report on infrastructure performance and availability.
• Design and execute long-term plans that assure a company’s infrastructure capacity remains up-to-date.
• Maintain activity logs and identify and measure critical operational metrics.
• Expect to travel to global sites to support office infrastructure builds and maintenance
• Provide recommendations for the annual IT division budget

Who you are:

• 7+ years of experience in network engineering and 5+ years of experience in IT infrastructure management.
• Experience with vendor management.
• Excellent communication and interpersonal skills.
• In-depth knowledge of supporting Juniper infrastructure and wireless networks in an enterprise environment.  Familiarity with supporting Ruckus systems is a plus.
• Experience with end-user cloud security solutions such as Zscaler ZIA and ZPA
• Ability to work independently and as part of a team.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $128,000 and $144,000/year with an expected On Target Earnings (OTE) between $160,000 and $180,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.