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Manager, Global IT Infrastructure



Posted over 30 days ago...

Join Braze as a Global Infrastructure Manager and drive the growth of our global office infrastructure with a world-class team


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In-person- Chicago United States

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Expires at anytime

Organisation summary

Braze is a leading customer engagement platform that fosters deep connections between consumers and the brands they love. With a suite of powerful tools for cross-channel messaging, data analysis, and real-time engagement, Braze offers an environment where creativity meets technology. Recognized as a Great Place to Work® in multiple regions, Braze is dedicated to work-life harmony, equity, and professional growth, with a presence in major cities across the globe and a commitment to community engagement and supportive internal communities.

Role Summary

  • Lead the transition to an internal infrastructure team from contractor support.
  • Manage infrastructure architecture for office build-outs and upgrades.
  • Oversee daily operations and team growth within the Infrastructure department.
  • Develop policies and maintain critical infrastructure systems, including AV, security, and networking.
  • Collaborate with various teams to deliver top-notch IT services.
  • Ensure optimal performance and continuous improvement of infrastructure systems.
  • Travel globally to support office infrastructure projects.
  • Contribute to the IT division's annual budget recommendations.

Role Requirements

  • Minimum of 7 years in network engineering and 5 years in IT infrastructure management.
  • Strong vendor management experience.
  • Excellent communication and interpersonal skills.
  • Proficiency in Juniper and Ruckus systems.
  • Expertise in cloud security solutions like Zscaler ZIA and ZPA.
  • Ability to work well both independently and as part of a team.

Application Process Details

  • Competitive compensation with potential equity.
  • Comprehensive benefits including health, dental, vision, and family services.
  • Retirement and Stock Purchase Plans.
  • Generous time off and opportunities for professional development.
  • Engage in community and Volunteer Week activities.
  • Supportive culture with Employee Resource Groups.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

The Global Infrastructure Manager is a new role and will oversee our growing global office infrastructure.  This role will lead the transition away from contractor support for our infrastructure to building out an internal team.  The services under the responsibility of this role are the underpinning (or supporting) services and infrastructure that enable the delivery of employee-facing IT services supporting our offices.  You will manage/oversee the architecture of infrastructure for office build-outs, infrastructure upgrades, and day-to-day operations. You will manage and grow the Infrastructure team.

What you will do:

  • Manage the design, installation, configuration, and maintenance of AV, security systems, and networking equipment for office build-outs.
  • Develop and implement policies and procedures related to infrastructure management.
  • Manage services and direct reports in three functional areas: networking, audio-visual, physical security, and end-user cloud security.
  • Work alongside the service desk, security teams, development teams, project managers, and vendors to deliver IT services.
  • Manage and support the network, AV, surveillance, and physical security systems
  • Performance monitoring, Implementing reporting of performance, and ensuring business continuity. Proactively identifying issues and developing solutions to remediate issues.
  • Own the architecture, planning, configuration, and implementation of our networking infrastructure.
  • Responsible for supporting, monitoring and responding to infrastructure incidents
  • Report on infrastructure performance and availability.
  • Design and execute long-term plans that assure a company’s infrastructure capacity remains up-to-date.
  • Maintain activity logs and identify and measure critical operational metrics.
  • Expect to travel to global sites to support office infrastructure builds and maintenance
  • Provide recommendations for the annual IT division budget

Who you are:

  • 7+ years of experience in network engineering and 5+ years of experience in IT infrastructure management.
  • Experience with vendor management.
  • Excellent communication and interpersonal skills.
  • In-depth knowledge of supporting Juniper infrastructure and wireless networks in an enterprise environment.  Familiarity with supporting Ruckus systems is a plus.
  • Experience with end-user cloud security solutions such as Zscaler ZIA and ZPA
  • Ability to work independently and as part of a team.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $128,000 and $144,000/year with an expected On Target Earnings (OTE) between $160,000 and $180,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.


Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.


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